Remote Candidate Verification Specialist

Remote; San Francisco (CA); Remote; USD 4,800 - 6,900; Full time

Benefits offered by this job

Fully remote

International environment

Structured onboarding

Training and tools

Career progression

Global team

Job summary

Remote is seeking a Candidate Support Specialist to manage missing information and guide candidates through background verification. You will coordinate documentation, contact candidates and clients, and ensure timely progression of cases in a fully remote, international environment.

You will collaborate with internal teams, handle sensitive data securely, and maintain high service standards while providing a positive candidate experience.

Qualifications

• Previous experience in customer support, candidate services, recruitment coordination, or a similar administrative or operational role.
• Excellent written and verbal communication skills, with a professional, friendly, and reassuring tone.
• Strong organizational and time-management skills in a fast-paced environment.
• Proficiency with email, chat platforms, phone systems, and support or case management tools.
• Ability to manage sensitive information discreetly and maintain data confidentiality.
• Strong attention to detail and proactive approach to following up and closing cases.
• Excellent problem-solving skills and ability to work independently while collaborating with the team.
• Customer-focused mindset and commitment to a positive candidate experience.
• Availability to work from 1:30 PM to 10:30 PM IST.

Responsibilities

• Manage centralized Missing Information (MI) follow-ups to progress background verification cases.
• Process and respond to MI requests raised by internal teams in a timely, structured manner.
• Contact candidates and clients via email, phone, and chat to collect outstanding documentation.
• Monitor active MI cases, track progress, and ensure resolution within SLAs.
• Maintain clear, professional communication across all support channels.
• Provide candidate-facing assistance and guidance throughout the process, including CDE completion.
• Help candidates resolve technical difficulties and navigate verification procedures.
• Explain documentation requirements and assist candidates in submitting information.
• Provide timely status updates and respond to inquiries about ongoing checks.
• Collaborate with internal teams to resolve issues and improve case progression.
• Handle sensitive information with confidentiality and accuracy.

Skills

Customer support

Communication

Time management

Data confidentiality

Independent worker

Tools

CRM systems

Job description

Remote is seeking a Candidate Support Specialist to manage missing information and guide candidates through background verification. You will coordinate documentation, contact candidates and clients, and ensure timely progression of cases in a fully remote, international environment.

You will collaborate with internal teams, handle sensitive data securely, and maintain high service standards while providing a positive candidate experience.