Client Onboarding & Support Specialist

Actalent; Columbia (MD); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Insurance (Life & AD&D)

Disability insurance

HSA & DCFSA

Transportation benefits

Employee Assistance Program

Tuition Assistance

Time Off/Leave

Job summary

Actalent is seeking a Business Support Associate to deliver high-quality front-office customer service for candidates, contractors, clients, and internal teams. The role involves onboarding coordination, payroll support, travel booking, and responsive issue resolution across field offices and corporate centers.

Key responsibilities include onboarding activities, maintaining contractor records, and acting as liaison between field offices and central teams.

Qualifications

• Associates degree with 1+ year(s) of experience in customer service or 2+ year(s) of applicable experience in customer service
• Ability to prioritize, organize, and problem solve to achieve deadlines
• Capability of working in a team-oriented environment and deliver/receive feedback in real time
• Excellent written/oral communication and interpersonal skills
• Ability to build strong partnerships with internal customers locally and in corporate locations
• Integrity and ability to maintain confidentiality while adhering to HR and company policies
• Ability to tackle complex issues and develop practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks

Responsibilities

• Support onboarding of candidates and coordinating distribution of PPE and assets
• Assist with contractor training and certification requirements
• Communicate onboarding status updates to stakeholders
• Serve as point of contact for contractor questions and payroll/invoicing issues
• Update contractor records and manage address/direct deposit changes
• Process live paychecks and contractor travel bookings
• Direct unemployment and workers’ compensation inquiries to proper teams
• Provide front-office customer service and reception support
• Support internal onboarding for field office/hiring including I-9 paperwork
• Manage internal payroll process and office purchasing

Skills

Prioritize & organize

Problem solving

Team oriented

Excellent communication

Partnership building

Integrity & confidentiality

Detail oriented

Education

Associates degree with 1+ year customer service

Job description

Actalent is seeking a Business Support Associate to deliver high-quality front-office customer service for candidates, contractors, clients, and internal teams. The role involves onboarding coordination, payroll support, travel booking, and responsive issue resolution across field offices and corporate centers.

Key responsibilities include onboarding activities, maintaining contractor records, and acting as liaison between field offices and central teams.