Customer Service & Onboarding Representative

WOW Remote Teams; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A digital consulting company is looking for a Customer Service & Onboarding Representative to join their fully remote team. This role focuses on managing the onboarding process and ensuring excellent customer support in a fast-paced environment. The ideal candidate should have advanced English proficiency, strong organizational skills, and experience in customer service or onboarding. This position offers opportunities for growth within a supportive and collaborative team culture.

Qualifications

• Experience in customer service, onboarding, or similar client-facing roles.
• Familiarity with CRM and project management tools.
• Experience in digital marketing or online business environments is a plus.

Responsibilities

• Manage client onboarding from kickoff through successful implementation.
• Communicate clearly with clients via email, messaging platforms, and virtual meetings.
• Support customer service inquiries and provide timely, professional responses.

Skills

Advanced English proficiency

Strong organizational skills

Proactive mindset

High attention to detail

Strong problem-solving skills

Tools

CRM tools

Project management tools

Job description

Customer Service & Onboarding Representative

Our client is looking for a Customer Service & Onboarding Representative to join their fully remote team. They operate in the digital marketing and consulting space, supporting growing businesses with data-driven systems, and have experienced strong expansion and industry recognition over the past few years.

This role is ideal for someone who thrives in a fast-paced environment, enjoys client interaction, and brings both structure and positivity to every process. The right candidate is proactive, detail-oriented, and confident managing onboarding workflows while delivering an excellent customer experience.

Responsibilities

• Manage client onboarding from kickoff through successful implementation
• Communicate clearly with clients via email, messaging platforms, and virtual meetings
• Coordinate internal workflows and task tracking using project management tools
• Ensure all onboarding steps are completed accurately and on time
• Support customer service inquiries and provide timely, professional responses
• Monitor campaign or implementation data and report on progress when required
• Collaborate with internal team members to ensure smooth delivery
• Identify issues proactively and propose solutions before they elevate
• Maintain organized documentation inside CRM and project management systems

Requirements

• Advanced English proficiency, both written and spoken
• Strong organizational and time management skills
• Proactive mindset with the ability to work independently
• Data-driven approach to tracking progress and measuring results
• High attention to detail
• Ability to ask clarifying questions when needed

Qualifications

• Experience in customer service, onboarding, account coordination, or similar client-facing roles
• Familiarity with CRM and project management tools
• Experience supporting digital marketing or online business environments is a plus
• Comfortable handling multiple client accounts simultaneously
• Strong problem-solving skills and self-sufficiency
• 100% remote work environment
• Opportunity to grow within a fast-scaling digital consulting company
• Exposure to digital marketing operations and performance-based systems
• Collaborative and supportive team culture