Cancer Screening Care Coordinator

Color Health; United States; Remote; USD 30,000 - 36,000; Full time

Job summary

Color Health is seeking a Cancer Screening Advocate to coordinate cancer screening appointments, verify facilities, retrieve results, and support patients through the scheduling process. You will maintain clear documentation in the EHR, collaborate with clinical teams, and resolve access issues with empathy.

The role emphasizes patient-centered communication, HIPAA compliance, and the ability to manage inquiries and tickets promptly in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills with cross-functional collaboration.
• Strong empathy and customer-focused problem solving.
• Experience using EHR systems in healthcare.
• Proficient with Google Apps and macOS.
• Able to adapt to changing business needs and fast-paced environments.
• Knowledge of HIPAA compliance and handling PHI securely.

Responsibilities

• Appointment scheduling: Call health care facilities to collect availability and book appointments on patients’ behalf, based on the patient’s facility and scheduling preferences.
• Facility verification and sourcing: Update facilities database to ensure accurate and reliable information. Identify suitable facilities for patients based on their insurance, location and preference, and confirm that the facility is able to perform the procedure, is in network, and can accommodate the patient.
• Results Retrieval & Upload: Obtain results from appointments and referrals from facilities. Reach out via fax and phone. Review and triage the inbound fax queue, and upload documents and results appropriately.
• Patient Communication: Inform patients of their scheduled appointments promptly and provide necessary details (location, preparation instructions, etc.). Respond to patient inquiries
• Documentation: Accurately record all appointment and order or referral details in Color’s electronic health record (EHR) system.
• Problem-solving: Address scheduling conflicts, rescheduling needs, or access issues with empathy and efficiency.
• Collaboration: Work closely with clinical and administrative teams to ensure seamless patient care and support.
• Patient Support: Respond to patient inquiries and support tickets promptly, demonstrating empathy and professionalism in all interactions.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Team collaboration

Stress management

PHI and HIPAA awareness

Adaptability

Tools

EHR systems

Google Apps

macOS

Job description

Color Health is seeking a Cancer Screening Advocate to coordinate cancer screening appointments, verify facilities, retrieve results, and support patients through the scheduling process. You will maintain clear documentation in the EHR, collaborate with clinical teams, and resolve access issues with empathy.

The role emphasizes patient-centered communication, HIPAA compliance, and the ability to manage inquiries and tickets promptly in a fast-paced environment.