Cancer Center Patient Access Specialist

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Sign-on bonus $3,500

Job summary

The Access Associate role at UVA Health focuses on accurate scheduling, registration, and patient interactions within the Cancer Center. You support clinical care and revenue readiness by ensuring data quality and timely processing.

Daily tasks mix in person and phone support with emphasis on service, data accuracy, and collaborative care. Charlottesville-based role offering competitive benefits and a strong patient-centric culture.

Qualifications

• Education: High School Graduate or Equivalent.
• Customer service experience preferred.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Skills

customer service

scheduling

data collection

verification

documentation

cash handling

communication

Education

High School Diploma or GED

Job description

The Access Associate role at UVA Health focuses on accurate scheduling, registration, and patient interactions within the Cancer Center. You support clinical care and revenue readiness by ensuring data quality and timely processing.

Daily tasks mix in person and phone support with emphasis on service, data accuracy, and collaborative care. Charlottesville-based role offering competitive benefits and a strong patient-centric culture.