Campus Work Management Lead — Service & Operations

Auburn University; Auburn (AL); On-site; USD 52,000 - 74,000; Full time

Job summary

Auburn University Facilities Management seeks a Work Management Supervisor to lead the central hub for facility-related requests and services. You will oversee daily operations of the Work Management Office, ensuring responsive, accurate service to faculty, staff, students, and campus partners.

You will guide a team of customer service professionals handling work requests, coordinating inter-department communication, and ensuring timely maintenance responses.

Qualifications

• Minimum 5 years of experience in office administration and/or call center operations or work order systems management.
• Valid Driver's License required.

Responsibilities

• Assists in personnel administration within the Work Management department including hiring, termination, employee relations, time keeping, and vacation scheduling.
• Develops, documents, and improves standard operating procedures for each departmental process.
• Cultivates a culture of trust, respect, and a positive work environment by modeling empowering leadership for direct reports.
• Issues work orders daily and after weekends for the morning report; logs and reports discrepancies from the vendor.
• Supports achieving and maintaining a high performance score for the answering service and its quarterly reports.
• Helps develop an improved measurement system for service performance.
• Coordinates vacation requests, appointments, emergencies, and timekeeping according to guidelines.
• Manages changes to the online book for department changes and process improvements.

Skills

Customer service leadership

Team management

Facilities operations

Vendor coordination

Education

High School Diploma or equivalent

Job description

Auburn University Facilities Management seeks a Work Management Supervisor to lead the central hub for facility-related requests and services. You will oversee daily operations of the Work Management Office, ensuring responsive, accurate service to faculty, staff, students, and campus partners.

You will guide a team of customer service professionals handling work requests, coordinating inter-department communication, and ensuring timely maintenance responses.