Work Management Supervisor - Customer Operations Leader

Auburn; Auburn (AL); On-site; USD 52,000 - 74,000; Full time

Job summary

Auburn University Facilities Management is seeking a Work Management Supervisor to lead the department that handles facility-related requests and services on campus. You will oversee daily operations of the Work Management Office, supervising customer service professionals processing work requests and coordinating inter-department communication to ensure timely maintenance responses.

You will foster a culture of trust, manage reporting and scorecards, and implement SOP improvements to enhance

Qualifications

• High School Diploma or equivalent required.
• 5 years of experience in office administration and/or call center operations, or work order systems management.

Responsibilities

• Assists in personnel administration within the Work Management department including hiring, termination, employee relations, time keeping, and vacation scheduling.
• Develops, documents, and improves standard operating procedures for departmental processes.
• Builds a culture of trust and a positive work environment by modeling empowering leadership principles.
• Issues work orders daily and tracks discrepancies reported from vendors in morning reports.
• Supports the answering service contractor to achieve a high performance scorecard.
• Develops and improves the answering service scorecard and measurement system.
• Coordinates and updates the online book for department changes, process improvements, and emergency lists.

Skills

Office administration

Call center operations

Work order systems

Education

High School diploma or equivalent

Job description

Auburn University Facilities Management is seeking a Work Management Supervisor to lead the department that handles facility-related requests and services on campus. You will oversee daily operations of the Work Management Office, supervising customer service professionals processing work requests and coordinating inter-department communication to ensure timely maintenance responses.

You will foster a culture of trust, manage reporting and scorecards, and implement SOP improvements to enhance