Work Management Supervisor

Auburn University; Auburn (AL); On-site; USD 52,000 - 74,000; Full time

Job summary

Auburn University Facilities Management seeks a Work Management Supervisor to lead the central hub for facility-related requests and services. You will oversee daily operations of the Work Management Office, ensuring responsive, accurate service to faculty, staff, students, and campus partners.

You will guide a team of customer service professionals handling work requests, coordinating inter-department communication, and ensuring timely maintenance responses.

Qualifications

• Minimum 5 years of experience in office administration and/or call center operations or work order systems management.
• Valid Driver's License required.

Responsibilities

• Assists in personnel administration within the Work Management department including hiring, termination, employee relations, time keeping, and vacation scheduling.
• Develops, documents, and improves standard operating procedures for each departmental process.
• Cultivates a culture of trust, respect, and a positive work environment by modeling empowering leadership for direct reports.
• Issues work orders daily and after weekends for the morning report; logs and reports discrepancies from the vendor.
• Supports achieving and maintaining a high performance score for the answering service and its quarterly reports.
• Helps develop an improved measurement system for service performance.
• Coordinates vacation requests, appointments, emergencies, and timekeeping according to guidelines.
• Manages changes to the online book for department changes and process improvements.

Skills

Customer service leadership

Team management

Facilities operations

Vendor coordination

Education

High School Diploma or equivalent

Job description

Overview

Are you a customer-focused leader who thrives in a fast-paced environment and enjoys solving problems, building strong teams, and making a difference across campus? Auburn University Facilities Management is seeking a Work Management Supervisor to lead the department that serves as the central communication hub for facility-related requests and services. In this role, you will oversee the daily operations of the Work Management Office, ensuring that faculty, staff, students, and campus partners receive responsive, accurate, and exceptional service. You will lead a team of customer service professionals responsible for processing work requests, coordinating communication between departments, and helping ensure that maintenance and facility concerns are addressed efficiently and effectively. If you enjoy creating positive customer experiences, leveraging technology to improve operations, and contributing to the success of Auburn University's campus community, we encourage you to apply.

Responsibilities

• Assists in various aspects of personnel administration within the Work Management department including hiring, termination, employee relations, time keeping, and vacation scheduling.
• Responsible for the development, documentation, and improvement of standard operating procedures for each departmental process.
• Responsible for building a culture of trust, respect, and a positive work environment by modeling the leadership principles of empowering, enabling, encouraging, and developing direct reports.
• Issues workorders daily and after weekends for the morning report and determines and reports, logs, tracks discrepancies generated from the vendor in the morning report (call log)
• Supports answering service contractor in achieving and maintaining a 4.0 overall report card for each quarter and overall, for the performance period.
• Continuing to develop the answering service scorecard improvement project focused on improving performance objectives and developing an improved measurement system.
• Adheres to the established guidelines for vacation requests, scheduled appointments, emergencies, timekeeping, and scheduled workdays
• Coordinates, uploads, checks for accuracy and makes changes to the online book for changes requested by departments, for process improvements/alterations, emergency call list and any other changes to the online book

Qualifications

• High School Diploma or equivalent and 5 years of experience in office administration and/or call center operations, or work order systems management.
• Valid Driver's License

Contract Type

Continuing

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.