Campus Welcome Ambassador (Front Gate)

Fairfield University; Fairfield (CT); On-site; USD 25,000 - 28,000; Full time

Job summary

Fairfield University is seeking a welcoming Ambassador to greet visitors at the front gate, provide directions, and assist with campus entry following university procedures. This role supports students, staff, alumni, vendors, and guests, ensuring a positive and confident campus experience.

Responsibilities include offering help, giving accurate directions to buildings, parking, and events, and coordinating with Public Safety as needed.

Qualifications

• Strong communication skills and a friendly, professional manner.
• Dependable, punctual, and attentive.
• Ability to provide clear directions and courteous assistance.
• Basic telephone and computer skills.
• Maintain a neat, professional appearance appropriate for a public-facing University representative.

Responsibilities

• Serve as a welcoming first point of contact at the University’s front gate, greeting students, employees, and visitors with professionalism and courtesy.
• Proactively offer assistance, answer questions, and help individuals reach their destinations, creating a positive first impression of Fairfield University.
• Provide accurate directions and information about campus buildings, offices, events, parking areas, and visitor procedures.
• Assist visitors with campus entry in accordance with University procedures, including confirming the purpose of visits and contacting University offices or hosts when necessary.
• Maintain familiarity with campus activities, scheduled events, parking arrangements, and temporary access changes to provide timely and helpful guidance.
• Communicate with Public Safety personnel regarding visitor needs, access questions, unusual activity, or concerns requiring additional assistance.
• Respond patiently and respectfully to questions or concerns, referring individuals to the appropriate University office when further assistance is needed.
• Maintain an attentive, professional presence and an orderly, welcoming front gate booth.

Skills

Clear communication

Punctuality

Customer service

Basic computer skills

Professional appearance

Job description

Fairfield University is seeking a welcoming Ambassador to greet visitors at the front gate, provide directions, and assist with campus entry following university procedures. This role supports students, staff, alumni, vendors, and guests, ensuring a positive and confident campus experience.

Responsibilities include offering help, giving accurate directions to buildings, parking, and events, and coordinating with Public Safety as needed.