Front Desk Receptionist

The Nagler Group; Worcester (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

The Nagler Group is seeking an organized, personable Assistant Visitor Center Coordinator for a higher education admissions setting in Worcester, MA. You will be the front-line contact for prospective students and families, coordinating campus visits, tours, and student ambassador activities to ensure a welcoming, professional experience.

You will handle inquiries, scheduling, and day-to-day operations, supporting events and the Admissions team with accuracy and attention to detail in a busy,

Qualifications

• Experience in administrative, customer service, or front desk roles.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Professional, polished, and customer-focused demeanor.
• Attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with email, calendars, data-entry systems, and standard office tech.

Responsibilities

• Greet prospective students, families, and visitors in a welcoming manner.
• Answer calls and respond to inquiries via admissions and visitor emails.
• Coordinate campus tours, appointments, group visits, and other visitor activities.
• Assign tours and administrative duties to student ambassadors.
• Coordinate ambassador schedules and ensure Visitor Center coverage.
• Provide guidance and day-to-day support to student ambassadors.
• Maintain an organized, professional reception and Visitor Center environment.
• Provide visitors with information on admissions processes and campus resources.
• Support admissions events, open houses, information sessions, and special programs.
• Assist with event logistics and distribution of visitor materials.
• Maintain visitor records, data entry, and basic reporting.
• Manage calendars and monitor daily visitor schedules and traffic.
• Communicate scheduling changes and visitor needs to Admissions staff.
• Provide general administrative support to the Admissions team.

Skills

Administrative

Customer service

Front desk

Calendar management

Data entry

Communication

Teamwork

Tools

Office Suite

CRM Systems

Job description

A higher education institution is seeking an organized, personable, and customer-focused Assistant Visitor Center Coordinator to support the daily operations of its Admissions Visitor Center.

This position serves as a key point of contact for prospective students, families, and guests and plays an important role in creating a welcoming and professional visitor experience. The Assistant Visitor Center Coordinator will also provide administrative support, coordinate campus visits and schedules, and assist with the daily oversight of student ambassadors.

The ideal candidate has strong administrative and customer service skills, excellent attention to detail, and the ability to manage multiple schedules and priorities in a busy, student-focused environment.

Responsibilities

• Greet prospective students, families, and other visitors in a professional and welcoming manner.
• Answer incoming phone calls and respond to inquiries received through admissions and visitor email inboxes.
• Coordinate campus tours, appointments, group visits, and other visitor activities.
• Assign campus tours and administrative responsibilities to student ambassadors.
• Coordinate student ambassador schedules and help ensure appropriate Visitor Center coverage.
• Provide guidance and day-to-day support to student ambassadors.
• Maintain an organized, professional, and efficient reception and Visitor Center environment.
• Provide visitors with accurate general information regarding admissions processes, campus resources, and the visitor experience.
• Support admissions events, open houses, information sessions, and special programs.
• Assist with event logistics, preparation, and distribution of visitor materials.
• Maintain visitor records and complete data entry and basic reporting.
• Manage calendars and monitor daily visitor schedules, appointments, and traffic.
• Communicate with Admissions staff regarding scheduling changes, visitor needs, and operational priorities.
• Provide general administrative and clerical support to the Admissions team as needed.

Qualifications

• Previous administrative, customer service, front desk, admissions, student services, or office coordination experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Professional, polished, and customer-focused demeanor.
• Strong attention to detail and follow-through.
• Ability to manage multiple priorities and adapt to changing needs in a fast-paced environment.
• Comfortable using email, calendars, data-entry systems, and standard office technology.
• Ability to work effectively and professionally with students, families, staff, and visitors.
• Experience in higher education or admissions is helpful but not required.

Ideal Candidate

The ideal candidate is friendly, dependable, highly organized, and enjoys interacting with people. They are comfortable taking ownership of day-to-day administrative responsibilities, coordinating schedules, and helping ensure that prospective students and families have a positive and welcoming experience from the moment they arrive.