Campus Gate Ambassador & Visitor Guide

Fairfield University; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Retirement plan

Paid time off

Tuition benefits

Job summary

Fairfield University is seeking a Front Gate Ambassador to greet students, employees and visitors at the main entrance. Positioned at the gate booth under Public Safety, you will provide directions, answer questions, and assist with campus entry, ensuring a welcoming first impression.

Ideal candidates are friendly, reliable, and able to learn campus locations and procedures. This role requires basic phone/computer skills, neat appearance, and a background check.

Qualifications

• Excellent communication and friendly, professional demeanor.
• Dependable, punctual, and attentive.
• Ability to provide clear directions and courteous assistance.
• Basic telephone and computer skills.
• Ability to learn campus locations and visitor procedures.
• Sound judgment and discretion with sensitive information.
• Maintain a neat, professional appearance suitable for a public-facing representative.
• Ambassador will wear a Fairfield University shirt or sweatshirt provided by the University.
• All offers of employment are contingent upon a satisfactory background check.

Responsibilities

• Serve as a welcoming first point of contact at the University’s front gate, greeting students, employees, and visitors with professionalism and courtesy.
• Proactively offer assistance, answer questions, and help individuals reach their destinations, creating a positive first impression of Fairfield University.
• Provide accurate directions and information about campus buildings, offices, events, parking areas, and visitor procedures.
• Assist visitors with campus entry in accordance with University procedures, including confirming the purpose of visits and contacting University offices or hosts when necessary.
• Maintain familiarity with campus activities, scheduled events, parking arrangements, and temporary access changes to provide timely and helpful guidance.
• Communicate with Public Safety personnel regarding visitor needs, access questions, unusual activity, or concerns requiring additional assistance.
• Respond patiently and respectfully to questions or concerns, referring individuals to the appropriate University office when further assistance is needed.
• Maintain an attentive, professional presence and an orderly, welcoming front gate booth.

Skills

Strong communication skills

Friendly, professional demeanor

Dependable, punctual

Clear directions and courteous service

Basic telephone and computer skills

Learn campus locations and visitor/pro

Sound judgment and discretion

Neat, professional appearance

Background check required

Job description

Fairfield University is seeking a Front Gate Ambassador to greet students, employees and visitors at the main entrance. Positioned at the gate booth under Public Safety, you will provide directions, answer questions, and assist with campus entry, ensuring a welcoming first impression.

Ideal candidates are friendly, reliable, and able to learn campus locations and procedures. This role requires basic phone/computer skills, neat appearance, and a background check.