Campus Tech Support Associate (Part-Time)

Eauclairechamber

Eau Claire (WI)

On-site

USD 18,000 - 22,000

Full time

2 days ago

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Benefits offered by this job

EAP

FFW Gold level

Library resources access

Student services

Job summary

CVTC is seeking an Associate Technology Services Technician to provide routine technical support for desktops, laptops, tablets, and related equipment. You will install, configure, maintain, troubleshoot, and escalate issues to ensure smooth college operations in classrooms and offices.

You will assist with deployment of college technology, support LMS and College applications, and help users with account access and system usage. Strong teamwork and customer service are essential in this role.

Qualifications

High School Diploma or GED with a minimum of 6 months of experience in IT required.
Pursuing or completed coursework in Information Technology or a related field.
Experience with computer installation, support, troubleshooting, maintenance, and repair preferred.

Responsibilities

Install, configure, and perform minor repairs and routine maintenance on technology equipment used in classrooms, public areas, and by employees, following established procedures and specifications.
Troubleshoot and resolve routine computer, peripheral, software, and user account related issues using established procedures and available resources; escalates issues that require additional technical expertise.
Assist with the installation, implementation, and deployment of College technology in accordance with established design and installation specifications.
Provide basic troubleshooting assistance for learning management systems and other College applications.
Assist users with routine account-related issues and access to College systems.
Utilize established service desk processes and procedures to document, communicate, track, and resolve routine technical issues.
Collaborate with Technology Services staff and other departments to gather information and assist with resolving routine technical issues, escalating issues accordingly.
Follow proper escalation processes for major configuration, application, and network issues.
Provide basic guidance and assistance to faculty, staff, and students in the use of College systems, applications, and equipment.
Assist with updating training materials and procedures as directed.
Assist with preparing and testing technology equipment and resources for classes, seminars, meetings, and other external groups.
Maintain accurate records of hardware and software inventory utilizing college asset management applications.