Help Desk Consultant

University of Wisconsin-Milwaukee; Milwaukee (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

The University of Wisconsin-Milwaukee is seeking a Help Desk Consultant to provide first-line technical support for students, faculty, and staff. You'll assist clients via phone, email, and in-person at the Golda Meir Library while troubleshooting various technical issues.

The ideal candidate will have strong communication skills, a penchant for technology, and the ability to work in fast-paced environments. Prior customer service experience is preferred. A commitment of at least 15 hours per week is required.

Qualifications

• Strong written and verbal communication skills in English.
• Willingness to engage with clients via phone, email, and in-person.
• Strong computer skills and interest in technology.
• Ability to research and troubleshoot technical issues independently.
• Strong attention to detail.
• Capability to work in a fast-paced environment.
• Availability to work at least 15 hours per week.

Responsibilities

• Provide technical support to clients over phone, email, and in-person.
• Troubleshoot a wide range of technical issues and research solutions.
• Document client interactions within the IT Service Management platform.
• Communicate with other IT teams and escalate issues as needed.
• Perform other duties as assigned.

Skills

English communication skills

Customer service

Technical troubleshooting

Attention to detail

Job description

The Help Desk Consultant serves as the first line of support for technology issues across campus, assisting UWM students, faculty and staff.

Job Duties

• Provide technical support to clients over phone, email, and in-person at the Golda Meir Library
• Troubleshoot a wide range of technical issues and research possible solutions
• Document client interactions within the IT Service Management platform
• Communicate with other UWM IT teams and elevate issues
• Other duties as assigned

Required Qualifications

• Strong written and verbal English communication skills
• Willingness to work directly with clients over phone, email, and in-person
• Strong computer skills and an interest in learning about technology
• Ability to independently research and troubleshoot technical issues
• Strong attention to detail
• Ability to work in a fast-paced environment
• Availability to work at least 15 hours per week

Preferred Qualifications

• Six months of customer service experience
• Experience troubleshooting technical issues in a professional setting

Physical Requirements

• Ability to sit for long periods and operate a computer
• Ability to listen and speak clearly over the phone and in-person