Campus Tech & Classroom Support Specialist

Lenoir Community College; Kinston (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Lenoir Community College is seeking a Technology Support Specialist to deliver comprehensive technical support across campus, including desktops, laptops, and audiovisual systems. The role includes imaging, inventory, and assisting faculty and staff with technology in classrooms and offices.

Candidates should have an associate degree in a related field, proficiency with Microsoft Office and collaboration tools, and strong customer service and problem-solving skills.

Qualifications

• Associate degree in computer information technology, information systems, or related field.
• Demonstrated proficiency in Microsoft Office applications and online collaboration platforms.
• Understanding of computer imaging, hardware/software installation, network connectivity, and technical troubleshooting.
• Knowledge of instructional technologies including smartboards, lecture capture systems, wireless tools, and accessible tech.
• Excellent customer service and strong written, verbal and interpersonal communication.

Responsibilities

• Respond to helpdesk calls, emails, and walk-up requests with first-level technical support and escalation as needed.
• Provide desktop, laptop, printer, audiovisual, and network-connected device support.
• Install, configure, clone, and maintain computer systems; manage imaging and inventory records.
• Diagnose and resolve hardware, software, and network connectivity issues across campus and remote environments.
• Advise faculty and staff on best practices for using technology in education.
• Stay current with IT and instructional technology trends through ongoing professional development.
• Assist with LAN wiring and basic network troubleshooting.
• Provide technical support for college events requiring specialized equipment or setup.

Skills

Microsoft Office

Online collaboration platforms

Customer service

Interpersonal communication

Written communication

Problem analysis

Education

Associate degree in computer information technology or related field

Tools

Imaging software

LAN wiring/network troubleshooting

Job description

Lenoir Community College is seeking a Technology Support Specialist to deliver comprehensive technical support across campus, including desktops, laptops, and audiovisual systems. The role includes imaging, inventory, and assisting faculty and staff with technology in classrooms and offices.

Candidates should have an associate degree in a related field, proficiency with Microsoft Office and collaboration tools, and strong customer service and problem-solving skills.