Education Tech Support Specialist

NC Community Colleges; Kinston, Northern (NC, KY); Hybride; USD 42 000 - 62 000; Plein temps

Résumé du poste

Lenoir Community College seeks a Technology Support Specialist to provide desktop, audiovisual, and network equipment support across campus, classrooms, and offices. You will assist faculty and staff in effectively utilizing technology to enhance teaching, learning, and administrative operations.

The role involves responding to helpdesk requests, imaging and maintaining computers, and staying current with instructional technology trends. Some after-hours support may be required.

Qualifications

• Associate degree in computer information technology, information systems, or a related field.
• Proficiency in Microsoft Office applications and online collaboration platforms.
• Understanding of computer imaging, hardware and software installation, network connectivity, and technical troubleshooting.
• Knowledge of instructional technologies, including smartboards, lecture capture systems, wireless presentation tools, and assistive/accessible technologies.
• Excellent customer service skills with strong interpersonal, written, and verbal communication abilities.
• Willingness to learn multiple roles and be flexible with work assignments on a daily basis.
• Proven ability to analyze problems, identify solutions, and implement resolutions effectively.
• Strong organizational and time management skills with the ability to manage multiple tasks.
• Ability to maintain confidentiality and work independently or collaboratively in a fast-paced environment.
• Industry-recognized certifications (e.g., CompTIA A+, Network+) preferred.

Responsabilités

• Respond to helpdesk calls, emails, and walk-up requests, providing first-level technical support and escalating as needed.
• Deliver support for desktops, laptops, printers, audiovisual equipment, and network-connected devices.
• Install, configure, clone, and maintain computer systems; manage imaging processes and inventory records.
• Diagnose and resolve hardware, software, and network connectivity issues across classrooms, labs, offices, and remote environments.
• Advise faculty and staff on best practices for using technology in an educational setting.
• Stay current with emerging IT and instructional technology trends through ongoing professional development.
• Assist with LAN wiring and basic network troubleshooting and support tasks.
• Provide technical support for college events and initiatives requiring specialized equipment or setup.

Connaissances

Associate degree

MS Office proficiency

IT hardware/software basics

Instructional technologies

Customer service

Adaptability

Troubleshooting

Organization/time management

Confidentiality

Certifications preferred

Formation

Associate degree in computer information technology / information systems

Description du poste

Lenoir Community College seeks a Technology Support Specialist to provide desktop, audiovisual, and network equipment support across campus, classrooms, and offices. You will assist faculty and staff in effectively utilizing technology to enhance teaching, learning, and administrative operations.

The role involves responding to helpdesk requests, imaging and maintaining computers, and staying current with instructional technology trends. Some after-hours support may be required.