Campus Store Supervisor: Lead Team, Delight Customers, DailyPay

Barnes & Noble Education, Inc.; Storrs (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

DailyPay earned wage access

Employee discounts

Job summary

Barnes & Noble College seeks a Full-Time Supervisor to lead daily operations at our campus store, delivering an exceptional customer experience and supporting operational excellence. You will work closely with the store leadership team to coach staff, manage priorities, and maintain a welcoming environment for students, faculty, and alumni.

The role requires strong customer service skills, 2+ years retail experience, and the ability to work 30–40 hours per week with flexibility for evenings,

Qualifications

• Must be at least 18 years old.
• High school diploma or GED preferred.
• 2+ years of retail experience preferred.
• Demonstrated ability to deliver exceptional customer service and support daily store operations.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to prioritize multiple tasks, adapt to changing business needs, and work collaboratively with store leadership.
• Ability to work a flexible schedule between 30 and 40 hours per week, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Lead by example on the sales floor, delivering exceptional customer service while coaching and supporting team members to create a customer-first culture.
• Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are completed.
• Provide day-to-day leadership by assigning work, monitoring progress, coaching team members, and helping ensure daily priorities and operational standards are achieved.
• Maintain a working knowledge of all store departments to assist customers, support team members, and meet business needs across the store.
• Resolve customer questions and concerns with professionalism, exercising sound judgment and escalating issues when appropriate.
• Support the onboarding and training of new team members while reinforcing company policies, operational standards, and customer service expectations.
• Assist with merchandising, inventory management, replenishment, order fulfillment, point-of-sale transactions, and other operational activities to maintain a customer-ready store and achieve operational goals.
• Promote company standards by supporting operational excellence, safety, loss prevention, and a clean, organized shopping environment.
• Promote a clean, safe, and organized store environment by modeling operational excellence and supporting store standards.

Skills

Customer service

Leadership

Retail operations

Communication

Education

High school diploma or GED

Job description

Barnes & Noble College seeks a Full-Time Supervisor to lead daily operations at our campus store, delivering an exceptional customer experience and supporting operational excellence. You will work closely with the store leadership team to coach staff, manage priorities, and maintain a welcoming environment for students, faculty, and alumni.

The role requires strong customer service skills, 2+ years retail experience, and the ability to work 30–40 hours per week with flexibility for evenings,