Campus Store Lead - Customer Experience & Ops

Barnes & Noble Education, Inc.; Morgantown (WV); Presencial; USD 25.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

DailyPay earned wage access

Employee discounts

Resumo da vaga

Barnes & Noble College is seeking a Full-Time Supervisor to lead daily operations of the campus store, coach team members, and ensure an exceptional customer experience. The role supports opening/closing duties and collaborates with store leadership to meet priorities while promoting a welcoming environment for students, faculty, and alumni.

The position requires 2+ years of retail experience, strong communication, and the ability to work 30–40 hours per week, including evenings and weekends.

Qualificações

• 2+ years of retail experience preferred.
• Ability to coach, motivate, and provide direction to team members in a fast-paced retail environment.
• Strong communication, interpersonal, organizational, and problem-solving skills.

Responsabilidades

• Lead by example on the sales floor, delivering exceptional customer service and coaching team members to create a customer-first culture.
• Assist with opening and closing responsibilities and act as Manager-on-Duty when assigned to ensure priorities are met.
• Assign work, monitor progress, coach team members, and ensure daily priorities and standards are achieved.
• Maintain knowledge of all store departments to assist customers and support team members across the store.
• Resolve customer questions and concerns with professionalism and escalate when appropriate.
• Assist with onboarding and training of new team members and reinforce policies and standards.
• Support merchandising, inventory, replenishment, order fulfillment, POS transactions, and other operational activities.

Conhecimentos

Retail experience

Coaching

Communication

Problem-solving

Formação

High school diploma or GED

Descrição da vaga

Barnes & Noble College is seeking a Full-Time Supervisor to lead daily operations of the campus store, coach team members, and ensure an exceptional customer experience. The role supports opening/closing duties and collaborates with store leadership to meet priorities while promoting a welcoming environment for students, faculty, and alumni.

The position requires 2+ years of retail experience, strong communication, and the ability to work 30–40 hours per week, including evenings and weekends.