Campus Store Manager: Lead Teams, Drive Sales & Growth

Follett Corporation; Chicago (IL); On-site; USD 32,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Voluntary Insurance plans

401k with company match

Vacation + sick days (80 hours)

10 paid company holidays

Quarterly Bonus Plan

Job summary

Follett Corporation is seeking a Campus Store Manager in Chicago to lead store operations, drive sales growth, and provide exceptional customer service. You will mentor teams, manage campus relationships, and oversee financial performance while upholding Follett values.

The role requires a Bachelor's degree or equivalent and 3-5 years of retail management or customer service experience, with minimal travel and a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent required.
• 3-5 years of retail management or strong customer service experience.
• General computer skills are required.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Execute operating plans and daily operations for traditional and peak periods, aligned with company objectives.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Review store financials with Regional Manager and adjust to drive sales; meet shrink budget.
• Review and approve store markups, markdowns, and write-offs per guidelines.
• Ensure security of assets and safety of associates and customers; enforce policies.
• Foster campus relationships through events, communications, partnerships, and advisory committees.
• Develop cross-functional teams, drive initiatives, and maintain accountability.
• Create an engaging customer service culture focused on solutions-based selling and excellent customer experience.
• Maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff.
• Ensure store cleanliness and compliance with health and safety regulations.

Skills

Customer service

Communication

Presentation skills

Analytical skills

Organizational skills

Time management

Problem-solving

Education

Bachelor's Degree or Equivalent

Tools

General Computer Skills

Job description

Follett Corporation is seeking a Campus Store Manager in Chicago to lead store operations, drive sales growth, and provide exceptional customer service. You will mentor teams, manage campus relationships, and oversee financial performance while upholding Follett values.

The role requires a Bachelor's degree or equivalent and 3-5 years of retail management or customer service experience, with minimal travel and a comprehensive benefits package.