Campus Store Leader: Drive Sales & Team Excellence

Follett Corporation; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Follett Higher Education in Chicago seeks a Campus Store Manager to lead all store operations, inspire a team, and drive sales while delivering an engaging customer experience across campus. You will mentor staff, monitor financial performance, and partner with the Regional Manager on strategic planning.

The role requires a Bachelor's degree or equivalent, 3–5 years of retail management or strong customer service experience, and strong analytical and communication skills.

Qualifications

• Bachelor's degree or equivalent is required.
• 3-5 years of retail management or strong customer service experience.
• Strong analytical skills and financial acumen.
• Travel: minimal (<10%).

Responsibilities

• Lead store operations for traditional and peak periods.
• Drive sales through promotions, merchandising, and advertising copy.
• Partner with Regional Manager to review store financials and adjust strategies to drive sales.
• Develop cross-functional teams and mentor staff toward strong performance.
• Maintain engaging customer service culture and handle escalated issues.

Skills

Leadership

Sales

Customer service

Team development

Financial acumen

Education

Bachelor's degree or equivalent

Tools

General Computer Skills

Job description

Follett Higher Education in Chicago seeks a Campus Store Manager to lead all store operations, inspire a team, and drive sales while delivering an engaging customer experience across campus. You will mentor staff, monitor financial performance, and partner with the Regional Manager on strategic planning.

The role requires a Bachelor's degree or equivalent, 3–5 years of retail management or strong customer service experience, and strong analytical and communication skills.