Campus Store Leader: Drive Sales & Team Growth

retailexternalfollett; Kentucky; On-site; USD 40,000 - 60,000; Full time

Job summary

Follett Higher Education is seeking a Campus Store Leader to support store operations, drive sales growth, and mentor a diverse team on campus. You will focus on delivering excellent customer service and maintaining brand and operational standards across traditional and peak periods.

You will manage staffing, onboarding, and schedule planning while monitoring financial metrics and inventory controls. The role requires strong communication with campus partners and adherence to safety and policy

Qualifications

• Associate's degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• General computer skills.
• Travel: minimal - less than 10%.

Responsibilities

• Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives.
• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Responsible for executing in-store course materials activities in collaboration with course materials leadership.
• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.
• Communicate and partner with the campus to include: day-to-day communication of store operational activities, facilitate campus events.

Skills

Organizational skills

Time management

Problem-solving

Customer service

Communication skills

Presentation skills

Analytical skills

Financial acumen

Relationship building

Influence teams

Customer outreach

General computer skills

Education

Associate's Degree or equivalent

Job description

Follett Higher Education is seeking a Campus Store Leader to support store operations, drive sales growth, and mentor a diverse team on campus. You will focus on delivering excellent customer service and maintaining brand and operational standards across traditional and peak periods.

You will manage staffing, onboarding, and schedule planning while monitoring financial metrics and inventory controls. The role requires strong communication with campus partners and adherence to safety and policy