Campus Store Leader: Drive Sales & Develop Your Team

Campus Auxiliary Services; Middletown (CT); On-site; USD 1,653,000 - 4,116,000; Full time

Job summary

Follett Higher Education is seeking a Campus Store Leader to drive store performance and deliver exceptional customer experiences on campus. You will lead a team, align operations with financial goals, and maintain high standards for service and merchandise presentation.

You will foster mentorship, develop staff, and collaborate with campus partners to grow market presence while upholding Follett values and policies.

Qualifications

• Associate's degree or equivalent is required.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team and customer outreach.
• Travel: minimal – less than 10%.

Responsibilities

• Drive store plans and daily operations for traditional and peak periods.
• Execute sales promotions and events with campus/community partners.
• Review store financials with leadership to recalibrate goals.
• Operate cash registers and store systems with safe cash handling.
• Maintain inventory control and visual merchandise standards.
• Ensure security of assets and adherence to policies.
• Mentor and develop team members; schedule within budget.
• Support campus relationships and communicate store activities.

Skills

Customer service

Communication

Presentation

Analytical skills

Financial acumen

Time management

Education

Associate's degree

Job description

Follett Higher Education is seeking a Campus Store Leader to drive store performance and deliver exceptional customer experiences on campus. You will lead a team, align operations with financial goals, and maintain high standards for service and merchandise presentation.

You will foster mentorship, develop staff, and collaborate with campus partners to grow market presence while upholding Follett values and policies.