Campus Store Leader: Drive Sales & Campus Partnerships

Follett Higher Ed Group, LLC; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Follett Higher Ed Group, LLC seeks a Campus Store Manager to lead all facets of store operations and inspire teams to drive sales growth while delivering brand and operational excellence. You will mentor staff, monitor financial metrics, plan short- and long-term store goals, and support the Regional Manager in campus relationships and operations.

They emphasize Follett values—One Team, Innovate & Create, Put People First—while maintaining a customer service culture and strict compliance with

Qualifications

• Bachelor's degree required.
• 3–5 years of retail management or strong customer service experience.
• General computer skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team and customer outreach.
• Travel: minimal (<10%).

Responsibilities

• Drive sales through promotions, events, displays, and store layout.
• Lead in-store course materials and collaborate with materials leadership.
• Review store financials with Regional Manager and adjust to drive sales.
• Manage markups, markdowns, and write-offs per guidelines.
• Ensure asset security and safety of associates and customers.
• Develop campus relationships and coordinate events and communications.
• Oversee talent management: recruit, train, coach, develop team.
• Create a customer service culture focused on solutions-based selling.
• Ensure compliance with health and safety regulations; oversee café if applicable.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Financial acumen

Relationship building

Education

Bachelor's Degree or Equivalent

Job description

Follett Higher Ed Group, LLC seeks a Campus Store Manager to lead all facets of store operations and inspire teams to drive sales growth while delivering brand and operational excellence. You will mentor staff, monitor financial metrics, plan short- and long-term store goals, and support the Regional Manager in campus relationships and operations.

They emphasize Follett values—One Team, Innovate & Create, Put People First—while maintaining a customer service culture and strict compliance with