Campus Store Department Lead

Barnes & Noble Education; Union (NJ); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

DailyPay earned wage access

Employee discounts

Job summary

Barnes & Noble College is seeking a Department Manager to lead a store department, driving sales, coaching teams, and ensuring top-notch customer service. You’ll manage daily operations, merchandising, and inventory while partnering with Store Leadership to execute initiatives and maintain a high‑performing team.

Ideal candidates bring 2+ years of retail leadership experience, strong communication skills, and proficiency with POS systems and MS Office.

Qualifications

• 2+ years of retail experience, including leadership, supervisory, or buying experience preferred, or successful completion of the Barnes & Noble College Aspiring Leader Program.

Responsibilities

• Lead the daily operations of an assigned department by delivering exceptional customer service, coaching team members, and fostering a customer-first culture.
• Own department performance by executing business strategies, driving sales, managing inventory, monitoring operational results, and identifying opportunities to improve performance.
• Recruit, hire, train, coach, schedule, and develop department team members while fostering a culture of collaboration, accountability, and continuous development.
• Partner with store leadership to support overall store operations, serve as Manager-on-Duty as needed, and ensure company initiatives and operational priorities are successfully executed.
• Build strong relationships with customers, campus partners, and team members while resolving customer concerns with professionalism, sound judgment, and a commitment to exceptional service.
• Lead merchandising, inventory management, visual presentation, and workload execution to ensure merchandise availability, operational excellence, and a customer-ready department.
• Analyze department performance, sales trends, and operational metrics to make informed decisions, forecast business needs, and achieve measurable results.
• Champion company initiatives, operational standards, safety, and loss prevention practices while ensuring compliance with company policies and procedures.
• Maintain a safe, clean, and organized department while supporting overall store operations, performing physical tasks as needed, and working a flexible schedule, including evenings, weekends, holidays, and peak business periods.

Skills

Leadership

Customer Service

Merchandising

Inventory Management

POS Systems

Education

Barnes & Noble College Aspiring Leader Program

Tools

POS Systems

Microsoft Office

Job description

Barnes & Noble College is seeking a Department Manager to lead a store department, driving sales, coaching teams, and ensuring top-notch customer service. You’ll manage daily operations, merchandising, and inventory while partnering with Store Leadership to execute initiatives and maintain a high‑performing team.

Ideal candidates bring 2+ years of retail leadership experience, strong communication skills, and proficiency with POS systems and MS Office.