Campus Safety Dispatch Specialist - Night Shift

Missouri State University; Springfield (MO); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Missouri State University seeks a Dispatch Specialist to manage emergency and non‑emergency radio and phone traffic for Campus Safety Services and Springfield Police Substation. You will monitor alarms, cameras, and weather resources, log activities, and coordinate responses to incidents.

Responsibilities include contacting appropriate responders, dispatch software use, and ensuring accurate information flow to protect the university community. Evening/weekend shifts are required.

Qualifications

• Education: high school diploma or the equivalent is required.
• Two years of experience in a multi-tasking environment with heavy customer contact is required.
• Data entry experience is required.
• Emergency communications or dispatch work experience is preferred.
• Ability to deal courteously, calmly, and effectively with people and stressful situations is required.
• Ability to listen, speak clearly, assess situations and determine actions is required.
• Ability to operate a computer terminal and keyboard efficiently and accurately is required.
• Ability to communicate clearly using dispatch equipment is required.

Responsibilities

• Serves as the contact point for Campus Safety Services, the Springfield Police Substation, and the campus community.
• Receives and dispatches emergency and non-emergency calls using a multi-line system and assigns resources.
• Enters all communications into dispatch software and provides information from University resources as needed.
• Monitors surveillance cameras and supports safety operations during incidents.
• Assists campus and non-campus community by issuing building permits and keys to authorized users.
• Monitors alarms, weather radar, emergency phones, elevator phones, and initiates appropriate responses.

Skills

Customer service

Data entry

Emergency communications

Clear communication

Computer terminal operation

Education

High school diploma or equivalent

Tools

Computer-aided dispatch

Access control systems

Video monitoring systems

Job description

Missouri State University seeks a Dispatch Specialist to manage emergency and non‑emergency radio and phone traffic for Campus Safety Services and Springfield Police Substation. You will monitor alarms, cameras, and weather resources, log activities, and coordinate responses to incidents.

Responsibilities include contacting appropriate responders, dispatch software use, and ensuring accurate information flow to protect the university community. Evening/weekend shifts are required.