Zone 1 Resort Operations Host- FT

Merlin Entertainments - Corporate; Winter Haven (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Resort Operations Host to enhance the guest experience across various zones. This role involves engaging with guests, ensuring smooth operations, and maintaining high service standards. Ideal candidates will possess strong communication skills and a passion for guest service. The position requires flexibility in hours, including evenings and weekends, to support park operations. Join a dynamic team dedicated to creating memorable experiences for guests in a vibrant and exciting environment.

Qualifications

• Preferred experience in a guest-facing role, especially in theme parks.
• Excellent communication and collaboration skills are essential.

Responsibilities

• Ensure efficient guest flow and provide exceptional service at entrances.
• Maintain cleanliness and presentation across the resort.

Skills

Guest Service

Communication Skills

Basic Math Skills

Collaboration Skills

Job description

What you'll bring to the team

ROLE SUMMARY

With a primary focus on guest obsession, the Resort Operations Host (Resort Ops Host) plays a crucial role in making this the best place to work in the world. This position will be trained in a variety of skills to best support guest service and zonal operations. Responsible for the timely and efficient completion of tasks in an assigned zone of operation, the Resort Ops Host will be guest facing, exhibiting our Merlin Values through positive customer engagement.

KEY RESPONSIBILITIES

Zonal Operation:• You will work in a variety of zones across the resort, completing key functions of different areas to ensure smooth operations and excellent guest service while promoting company values.• Ensure efficient guest flow and provide exceptional service at entrances, ticket scanning, and admission areas.• Complete retail tasks in a timely manner, including handling sales transactions and inventory, stock loss control, loss prevention, and providing upselling opportunities.• Assist with shows, educational classes, and building experiences, including venue preparation and guest engagement.• Maintain high standards of cleanliness and presentation across the resort, including trash management and restroom upkeep.• Perform ride hosting and operating, ensuring safety and service standards are met for all guests at all times.o As a Ride Host, you will be responsible for performing greeting and organizational duties across a variety of different attractions.o After training and clearance as a Ride Operator, you will oversee the rides you operate, coordinating staff and ensuring smooth operations throughout the day. You will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.• Monitor water attractions, ensuring guest safety and enjoyment while following operational procedures. Maintain certification as a Shallow Water Lifeguard to ensure guest and peer safety. • Performs opening and closing routines as defined by the operating procedures.• Liaison leadership team to resolve any resort wide guest issues.• The employee will adapt to various roles and responsibilities, working collaboratively to enhance the guest experience across different zones of the resort.Health & Safety:• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.

WORK ENVIRONMENT, PHYSICAL DEMANDS• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.• Exposed to wet and/or humid conditions.• May be exposed to food allergens.• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.• Hearing sufficient to communicate with individuals in person and via device.

Qualifications & Experience

EXPERIENCE AND QUALIFICATIONS• Preferred experience in a guest-facing role such as a commercial or theme park environment.• Excellent communication and collaboration skills.• Basic math and computing skills are preferred.• Must be willing to work flexible hours, including evenings and weekends, to support park operations.

Pay Range

From USD $0.00/Hr.