Zone 1 Resort Operations Host- FT

Merlin Entertainments; Winter Haven (FL); On-site; USD 30,000 - 35,000; Full time

Job summary

Join a leading entertainment provider as a Resort Operations Host in Florida, where you'll focus on guest service and operational excellence. This entry-level position involves various tasks across the resort, ensuring a memorable experience for guests. Ideal candidates will possess strong communication skills and a willingness to work flexible hours. If you're passionate about guest engagement and teamwork, this role is for you!

Qualifications

• Preferred experience in a guest-facing role such as a theme park or similar environment.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Ensure efficient guest flow and provide exceptional service at entrances and ticket areas.
• Perform ride hosting and operating, ensuring safety and service standards.
• Maintain health and safety protocols, handle incidents or accidents.

Skills

Communication

Collaboration

Basic Math

Computing

Job description

Join to apply for the Zone 1 Resort Operations Host- FT role at Merlin Entertainments

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Join to apply for the Zone 1 Resort Operations Host- FT role at Merlin Entertainments

Role Summary

With a primary focus on guest obsession, the Resort Operations Host (Resort Ops Host) plays a crucial role in making this the best place to work in the world. This position will be trained in a variety of skills to support guest service and zonal operations. Responsible for the timely and efficient completion of tasks in an assigned zone of operation, the Resort Ops Host will be guest facing, exhibiting our Merlin Values through positive customer engagement.

Key Responsibilities

1. Zonal Operation:
   • Work in various zones across the resort, completing key functions of different areas to ensure smooth operations and excellent guest service while promoting company values.
   • Ensure efficient guest flow and provide exceptional service at entrances, ticket scanning, and admission areas.
   • Complete retail tasks including handling sales transactions, inventory, stock loss control, loss prevention, and upselling opportunities.
   • Assist with shows, educational classes, and building experiences, including venue preparation and guest engagement.
   • Maintain high standards of cleanliness and presentation across the resort, including trash management and restroom upkeep.
   • Perform ride hosting and operating, ensuring safety and service standards are met for all guests.
   • As a Ride Host, perform greeting and organizational duties across various attractions.
   • After training and clearance as a Ride Operator, oversee rides, coordinate staff, ensure smooth operations, minimize queue times, and maximize throughput to deliver exceptional guest experiences.
   • Monitor water attractions, ensuring guest safety and enjoyment, following operational procedures. Maintain certification as a Shallow Water Lifeguard.
   • Perform opening and closing routines as defined by operating procedures.
   • Liaise with the leadership team to resolve resort-wide guest issues.
   • Adapt to various roles and responsibilities, working collaboratively to enhance the guest experience across different zones.

Health & Safety

• Maintain health and safety protocols, handle incidents or accidents, and suggest safety improvements.
• Work effectively in busy environments with high noise levels and under pressure during situations like ride breakdowns or upset guests, ensuring safe operation.

Work Environment, Physical Demands

• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.
• Exposed to wet and humid conditions.
• May be exposed to food allergens.
• Intermittent and prolonged sitting, standing, and walking to interact with guests.
• Visual acuity sufficient for reading, paperwork, and safety procedures.
• Hearing sufficient for communication in person and via devices.

Qualifications & Experience

• Preferred experience in a guest-facing role such as a theme park or similar environment.
• Excellent communication and collaboration skills.
• Basic math and computing skills are preferred.
• Willing to work flexible hours, including evenings and weekends.

Pay Range: From USD $0.00/Hr.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Entertainment Providers