Campus Print Technician - IT Support & Troubleshooting

Cornell University; Town of Ithaca (NY); Hybrid; USD 40,000 - 47,000; Full time

Job summary

Cornell University’s IT at Cornell team is seeking a customer-focused Print Technician to support CU Print, Cornell's campus-wide printing service. In this role, you'll be the on-campus resource ensuring students, faculty, and staff have reliable access to printing across campus.

You'll troubleshoot printer hardware and software, coordinate with Toshiba technicians and vendors, and support about 147 student printing devices.

Qualifications

• Bachelor's degree and a minimum of two years of relevant experience.
• Two+ years of Tier 1 technical support for printer hardware and software including installing and configuring printers, connecting printers to client devices, deploying printer client software, and troubleshooting printer, network, and workstation connectivity issues.
• Demonstrated commitment to providing exceptional customer service, with strong relationship-building skills and a proactive approach to assisting customers and colleagues.
• Strong work ethic with the ability to contribute effectively as a collaborative member of a team.
• Proven troubleshooting, problem-solving, and analytical skills, with a high level of attention to detail.
• Strong organizational skills, including inventory tracking, maintenance scheduling, and documentation.
• Ability to adapt to changing priorities and work demands, manage multiple competing responsibilities, and respond calmly and effectively to unexpected situations, delays, or changes in the work environment.
• Ability to safely lift and transport equipment and supplies weighing more than 50 pounds.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Responsibilities

• Deliver exceptional customer service to faculty, staff, students, and campus partners
• Troubleshoot printer hardware, software, and connectivity issues
• Coordinate service requests and repairs with Toshiba technicians and vendors
• Support approximately 147 student printing devices across campus
• Manage service tickets and ensure issues are resolved within established service levels
• Monitor printer supplies, coordinate inventory, and maintain replacement parts
• Process and investigate printing refund requests and service escalations
• Provide hands-on support and training to campus printing coordinators and department contacts
• Assist with system testing, upgrades, and print management software enhancements
• Collaborate closely with IT colleagues, service desk staff, and campus partners to maintain reliable printing services

Skills

Printer troubleshooting

Customer service

Tier 1 support

Printer networking

Vendor coordination

Education

Bachelor's degree + 2 years experience

Job description

Cornell University’s IT at Cornell team is seeking a customer-focused Print Technician to support CU Print, Cornell's campus-wide printing service. In this role, you'll be the on-campus resource ensuring students, faculty, and staff have reliable access to printing across campus.

You'll troubleshoot printer hardware and software, coordinate with Toshiba technicians and vendors, and support about 147 student printing devices.