Print Technician

Cornell University; Town of Ithaca (NY); Hybrid; USD 40,000 - 47,000; Full time

Job summary

Cornell University’s IT at Cornell team is seeking a customer-focused Print Technician to support CU Print, Cornell's campus-wide printing service. In this role, you'll be the on-campus resource ensuring students, faculty, and staff have reliable access to printing across campus.

You'll troubleshoot printer hardware and software, coordinate with Toshiba technicians and vendors, and support about 147 student printing devices.

Qualifications

• Bachelor's degree and a minimum of two years of relevant experience.
• Two+ years of Tier 1 technical support for printer hardware and software including installing and configuring printers, connecting printers to client devices, deploying printer client software, and troubleshooting printer, network, and workstation connectivity issues.
• Demonstrated commitment to providing exceptional customer service, with strong relationship-building skills and a proactive approach to assisting customers and colleagues.
• Strong work ethic with the ability to contribute effectively as a collaborative member of a team.
• Proven troubleshooting, problem-solving, and analytical skills, with a high level of attention to detail.
• Strong organizational skills, including inventory tracking, maintenance scheduling, and documentation.
• Ability to adapt to changing priorities and work demands, manage multiple competing responsibilities, and respond calmly and effectively to unexpected situations, delays, or changes in the work environment.
• Ability to safely lift and transport equipment and supplies weighing more than 50 pounds.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Responsibilities

• Deliver exceptional customer service to faculty, staff, students, and campus partners
• Troubleshoot printer hardware, software, and connectivity issues
• Coordinate service requests and repairs with Toshiba technicians and vendors
• Support approximately 147 student printing devices across campus
• Manage service tickets and ensure issues are resolved within established service levels
• Monitor printer supplies, coordinate inventory, and maintain replacement parts
• Process and investigate printing refund requests and service escalations
• Provide hands-on support and training to campus printing coordinators and department contacts
• Assist with system testing, upgrades, and print management software enhancements
• Collaborate closely with IT colleagues, service desk staff, and campus partners to maintain reliable printing services

Skills

Printer troubleshooting

Customer service

Tier 1 support

Printer networking

Vendor coordination

Education

Bachelor's degree + 2 years experience

Job description

The Opportunity

Do you enjoy solving problems, helping people, and working in a role where no two days are exactly the same?

Cornell University's IT at Cornell team is seeking a customer-focused Print Technician to support CU Print, Cornell's campus-wide printing service. In this highly visible role, you'll be the go-to person ensuring students, faculty, and staff have reliable access to printing services across campus.

You'll spend your days working directly with campus partners, troubleshooting issues, coordinating with vendors, supporting over 140 student printing locations, and helping create an exceptional customer experience. If you're someone who enjoys hands-on problem solving, building relationships, staying organized, and making a meaningful impact, we'd love to hear from you.

About the Department

IT at Cornell is a strategic partner supporting teaching, research, and business operations across the university.

Within IT at Cornell, the Enterprise Services CU Print Team manages Cornell's student printing environment and supports reliable printing services across campus. Our team works closely with students, library staff, campus partners, and technology vendors to ensure a seamless and equitable printing experience for the Cornell community.

What You'll Do

As the Print Technician, you'll serve as the primary on-campus support resource for Cornell's student printing environment.

Key responsibilities include:

• Deliver exceptional customer service to faculty, staff, students, and campus partners
• Troubleshoot printer hardware, software, and connectivity issues
• Coordinate service requests and repairs with Toshiba technicians and vendors
• Support approximately 147 student printing devices across campus
• Manage service tickets and ensure issues are resolved within established service levels
• Monitor printer supplies, coordinate inventory, and maintain replacement parts
• Process and investigate printing refund requests and service escalations
• Provide hands-on support and training to campus printing coordinators and department contacts
• Assist with system testing, upgrades, and print management software enhancements
• Collaborate closely with IT colleagues, service desk staff, and campus partners to maintain reliable printing services

This role combines customer service, technical troubleshooting, communication, organization, and project coordination.

What We Need

We're looking for someone who is energized by helping others and thrives in a customer-focused environment.

Required Qualifications

• Bachelor's degree and a minimum of two years of relevant experience, or an equivalent combination of education and experience.
• Two or more years of experience providing Tier 1/Level 1 technical support for printer hardware and software including installing and configuring printers, connecting printers to client devices, deploying printer client software, and troubleshooting printer, network, and workstation connectivity issues.
• Demonstrated commitment to providing exceptional customer service, with strong relationship-building skills and a proactive approach to assisting customers and colleagues.
• Strong work ethic with the ability to contribute effectively as a collaborative member of a team.
• Proven troubleshooting, problem-solving, and analytical skills, with a high level of attention to detail.
• Strong organizational skills, including inventory tracking, maintenance scheduling, and documentation.
• Ability to adapt to changing priorities and work demands, manage multiple competing responsibilities, and respond calmly and effectively to unexpected situations, delays, or changes in the work environment.
• Ability to safely lift and transport equipment and supplies weighing more than 50 pounds.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Experience supporting a large-scale managed print environment and enterprise print management solutions, including basic system administration and user provisioning.
• Experience installing, configuring, and supporting single-function and multifunction printer hardware, including the creation and management of print queues, driver deployment, firmware updates, and printer configuration using vendor-supported fleet management tools.
• Knowledge of networking fundamentals and printer connectivity, including TCP/IP, DNS, DHCP, and related troubleshooting techniques.
• Experience supporting card readers and other peripheral or ancillary communication devices associated with print and authentication systems.
• Familiarity with IT service management (ITSM) and ticketing systems for incident, problem, and service request tracking.

Why You'll Love Working Here

You’ll join a collaborative team that values communication, customer service, and supporting one another. You'll work closely with experienced colleagues who are committed to your success and will help you learn the campus, systems, and relationships needed to thrive in the role.

Highlights include:

• Meaningful work that directly impacts the student experience
• Opportunity to build relationships across the Cornell community
• Supportive and collaborative team environment
• Hands-on, active work that takes you across campus

Rewards and Benefits

This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell.

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell.

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

University Job Title: IT Support Technician IV

Job Family: Information Technology

Level: E

Pay Rate Type: Hourly

Pay Range: $29.45 - $34.03

Remote Option Availability: Hybrid

Company: Endowed

Contact Name: Shallena Cunningham

Contact Email: [e-mail]

Job Titles and Pay Ranges:

Non-Union Positions

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

EEO Statement:

Cornellwelcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, andencourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.