Campus Print and Mail Services -Director, Print & Mail Services

Hope College; Holland (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Hope College in Holland, MI seeks a Director of Campus Print and Mail Services to lead strategic operations, manage budgets, and oversee mail logistics for the campus community. The role combines vendor relations, compliance with USPS regulations, and supervision of Print and Mail Services staff to deliver efficient, cost-effective service.

You will partner with Admissions, Marketing, and Administrative units to optimize direct mail campaigns, equipment contracts, and parcel tracking, ensuring

Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, Graphic Arts, or related field.
• Experience: 3–5 years of progressive managerial experience in commercial printing, corporate/higher-ed mailing operations, or auxiliary logistics management.
• Proficient in Microsoft Office Suite.
• Leadership & Communication: Outstanding verbal and written communication skills; demonstrated ability to manage budgets, lead technical teams, and interact professionally with executive leadership and campus clients.
• Technical Proficiency: Advanced knowledge of USPS rules and regulations; proficiency with MIS job-ticketing software (PrintShop Pro), parcel tracking systems (Brynka or similar).
• Experience with business printing and mail processes desired.

Responsibilities

• Strategic Operations: Establish operational standards, quality assurance protocols, and delivery schedules across print and mail operations to ensure high customer satisfaction for all campus constituencies.
• Fiscal & Auxiliary Management: Develop, manage, and reconcile annual operating budgets; establish internal chargeback rates for departmental billing; analyze volume metrics to drive cost recovery and efficiency.
• Vendor & Contract Management: Negotiate, evaluate, and manage multi-year service level agreements and lease contracts for production copiers, continuous-feed printers, folder-inserters, parcel tracking systems, and mailing meters.
• Personnel Management: Recruit, hire, train, evaluate, and manage Print and Mail Services staff; oversee the recruitment and onboarding model for student employees.
• USPS & Regulatory Authority: Serve as Hope College’s official liaison to the USPS; maintain mastery of federal postal regulations, non-profit permit requirements, Intelligent Mail Barcodes (IMb), and CASS / NPOA/ printer optimizations.
• Inter-Departmental Mail Strategy: Consult with Admissions, Advancement, Marketing, and Administrative units to plan, format, and execute high-volume direct mail and marketing campaigns to maximize postage discounts.
• Carrier & System Oversight: Oversee institutional relationships with shipping carriers (UPS, FedEx, DHL, freight); manage the administrative backend of package tracking systems (Brynka) and student delivery routing.
• Cross-Coverage: Resolve escalated customer service disputes from faculty, staff, students, or campus visitors.
• Production & Maintenance: Maintain working knowledge of production print machinery (Print Shop Pro) and mail sorting hardware to fill in during staff absences or peak volume periods (e.g., fall move-in, commencement).

Skills

Leadership

Budget management

Communication

Microsoft Office

Education

Bachelor’s degree in Business Administration, Operations Management, Graphic Arts, or related field

Tools

PrintShop Pro

Brynka

Job description

Position Information

Position Title Campus Print and Mail Services -Director, Print & MailServices

Classification Title Administrative Full Time (.75-1.0 FTE)

Benefits Eligibility

Department Print and Mail Services

Job Description

Position Summary

The Director of Campus Print and Mail Services provides strategicleadership, operational administration, and fiscal management forHope College’s integrated print and parcel distribution hub. TheDirector serves as the primary subject matter expert forinstitutional postal compliance, vendor equipment contracts, andauxiliary technology systems. While maintaining overalldepartmental leadership, the Director directly owns mail logistics,carrier operations, and institutional mailing strategies, whilesupervising Print and Mail Services staff.

Departmental Leadership & Strategic Administration

• Strategic Operations: Establish operational standards, qualityassurance protocols, and delivery schedules across print and mailoperations to ensure high customer satisfaction for all campusconstituencies.
• Fiscal & Auxiliary Management: Develop, manage, andreconcile annual operating budgets; establish internal chargebackrates for departmental billing; analyze volume metrics to drivecost recovery and efficiency.
• Vendor & Contract Management: Negotiate, evaluate, andmanage multi-year service level agreements and lease contracts forproduction copiers, continuous-feed printers, folder-inserters,parcel tracking systems, and mailing meters.
• Personnel Management: Recruit, hire, train, evaluate, andmanage Print and Mail Services staff; oversee the recruitment andonboarding model for student employees.

Mail Operations, Logistics & USPS Compliance

• USPS & Regulatory Authority: Serve as Hope College’sofficial liaison to the United States Postal Service ( USPS );maintain mastery of federal postal regulations, non-profit permitrequirements, Intelligent Mail Barcodes (IMb), and CASS / NPOApresort optimizations.
• Inter-Departmental Mail Strategy: Consult with Admissions,Advancement, Marketing, and Administrative units to plan, format,and execute high-volume direct mail and marketing campaigns tomaximize postage discounts.
• Carrier & System Oversight: Oversee institutionalrelationships with shipping carriers ( UPS, FedEx, DHL, freight);manage the administrative backend of package tracking systems(Brynka) and student delivery routing.

Cross-Coverage & Operational Backup

• Resolve escalated customer service disputes from faculty,staff, students, or campus visitors.
• Maintain working knowledge of production print machinery(Print Shop Pro) and mail sorting hardware to fill induring staff absences or peak volume periods (e.g., fall move-in,commencement).

Qualifications

Required

• Education: Bachelor’s degree in Business Administration,Operations Management, Graphic Arts, or related fieldrequired.
• Experience: 3–5 years of progressive managerial experience incommercial printing, corporate/higher-ed mailing operations, orauxiliary logistics management.
• Proficient in Microsoft Office Suite
• Leadership & Communication: Outstanding verbal and writtencommunication skills; demonstrated ability to manage budgets, leadtechnical teams, and interact professionally with executiveleadership and campus clients.

Preferred

• Technical Proficiency: Advanced knowledge of USPS rules andregulations; proficiency with MIS job-ticketing software (PrintShop Pro), parcel tracking systems (Brynka or similar).
• Experience with business printing and mail processesdesired.

Physical Demands

This position requires remaining in a stationary position forfrequent periods of time; uses office machinery such as acomputers, printers, copy machines; Occasionally involves movingitems over 10 pounds; frequently will move between differentoffices/workspaces/buildings; and requires effective communicationabilities. In the case of temporary or permanent condition(s) thatrequire(s) accommodation(s), reasonable accommodation(s) may berequested.

Pre-employment Screenings

All offers of employment are contingent upon a background check.Some positions may have position specific requirements, such aseducation/licensure/certification verification, a physical, drugscreening, credit checks and/or transportation record review.

Posting Detail Information

Posting Number 2026-035SR

Job Posting Open Date 10/13/2026

Job Posting Close Date

Open Until Filled Yes

Is this position available for sponsorship No

Special Instructions to Applicants

Supplemental Questions

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter
3. References