Campus Print and Mail Services - Assistant

Hope College; Holland (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Hope College's Campus Print and Mail Services seeks a friendly, detail‑oriented Assistant to support daily print and mail operations. The role is hourly part time (0.49 FTE) and involves handling print orders, mail processing, and customer assistance for students, staff and faculty.

You will train and mentor student workers, maintain organized work areas and communicate clearly with the campus community. A valid driver’s license and basic tech skills are required; some weekend hours may be

Qualifications

• Attention to Detail: Ensures important details aren’t missed.
• Calm under pressure: Maintains steady performance under stress.
• Communication: Clear written and verbal communication with students, staff and faculty.
• Confidentiality as needed.
• Customer Service: Encourages return of users.
• Efficiency: Delivers output with minimal waste.
• Flexibility/Adaptability: Adjusts to changing priorities and schedules.
• Inquisitive: Willingness to ask questions to understand.
• Openness to criticism: Receptive to feedback.
• Organization and planning: Plans and prioritizes effectively.
• Proactivity: Takes initiative on tasks.
• Teamwork: Collaborates with peers and supervisors.
• Valid driver’s license.
• Basic technology proficiency.

Responsibilities

• Triage and process print and copy orders using Print Shop Pro software.
• Receive and sort incoming mail, packages and deliveries.
• Process outgoing mail and packages.
• Provide support to students, staff and faculty with printing and mailing needs via face-to-face interaction, phone, and email.
• Train and mentor student employees.
• Keep all shared work areas organized and tidy.

Skills

Attention to Detail

Calm under pressure

Communication

Confidentiality

Customer Service

Efficiency

Flexibility/Adaptability

Inquisitive

Openness to criticism

Organization and planning

Proactivity

Teamwork

Valid driver’s license

Basic technology proficiency

Job description

Position Information

Position Title

Campus Print and Mail Services - Assistant

Classification Title

Hourly Part Time (.1-.74 FTE)

Department

Print and Mail Services

Job Description

The Campus Print and Mail Assistant assists in the day to dayfunction of Campus Print and Mail Services. The Campus Print andMail Assistant will be committed to providing extraordinary,efficient and cost effective printing and mailing services thathelp to contribute to the success of the Hope College Community.This position is hourly part time, 0.49 FTE .

Daily Tasks

• Triage and process print and copy orders using Print Shop Prosoftware.
• Receive and sort incoming mail, packages and deliveries.
• Process outgoing mail and packages.
• Provide support to students, staff and faculty with theprinting and mailing needs via face to face interaction, phonecalls and email.
• Demonstrated Outcomes:
  • Tasks are processed knowledgeably, accurately and withpunctuality.

Actively Participate With and Enhance Team

• Work respectfully and seamlessly with the other Campus Printand Mail employees.
  • Communicate well within the team, informing of statuses andproblems as they arise.
  • Train and mentor student employees.
    • Work alongside student employees as they learn all the tasksneeded to help provide success to the department.
    • Help create an environment to help student employees succeedand develop their workplace skills and competencies.
    • Provide evaluation and criticism fairly, objectively, andrespectfully.
  • Be aware of the workload of the people around you. Seek to helpwhenever possible.
• Interact in a professional and courteous manner with ourcustomers.
• Interact in a professional and courteous manner with outsidecarriers and vendors.
• Keep all shared work areas organized and tidy.
• Demonstrated Outcomes:
  • Recognized as a helper and problem solver.
  • Recognized as a team player.
  • Considered kind.

Develop

• Continual learning and understanding of all technology,equipment and outside services that involves print and mail:
  • As orders and requests come in, strive to be able to accomplishthe needed tasks for customers.
  • Understand the capabilities and limitations of equipment andprocesses.
    • Anticipate customer needs.
    • Proactively modify job requests, in partnership with thecustomer, if they are not in the scope of capability.
  • Troubleshoot equipment and remedy issues.
    • Notice when colors are not accurate.
    • Notice if mail items are not processed correctly.
    • Accurately read and record letters and numbers to preventerrors.
• Demonstrated Outcomes:
  • Takes a proactive approach to solving internal and externalissues that meet the needs of the team and customers.
  • Uses attention to detail to diagnose and adjust quality ortimeliness of output.

Qualifications

• Attention to Detail: Does not let important details slipthrough the cracks or derail a project.
• Calm under pressure: Maintains stable performance when underheavy pressure or stress.
• Communication: Speaks and writes clearly and articulatelywithout being overly verbose or talkative. Maintains this standardin all forms of communication, both written and verbal.
• Confidentiality as needed.
• Customer Service: Proven skills that entice a customer toreturn.
• Efficiency: Able to produce significant output with minimalwasted effort.
• Flexibility/Adaptability: Adjusts quickly to changingpriorities and conditions. Copes effectively with complexity andchange. Ability to accept a flexible schedule that may not beconsistent on a weekly basis, could include some Saturday mornings,and will change at semester transitions.
• Inquisitive: Dare to ask questions in circumstances that youare unsure of and until you understand.
• Openness to criticism and ideas: Often solicits feedback andreacts calmly to criticism or negative feedback and seeks to learnand build on this information.
• Organization and planning: Plans, organizes, schedules, andbudgets in an efficient, productive manner. Focuses on keypriorities.
• Proactivity: Acts without being told what to do. Brings newideas to the table.
• Teamwork: Reaches out to peers and cooperates with supervisorsto establish an overall collaborative working relationship.
• Valid driver’s license
• Basic technology proficiency.

Physical Demands

This position requires remaining in a stationary position forfrequent periods of time; uses office machinery such as acomputers, printers, copy machines; Occasionally involves movingitems over 50 pounds; frequently will move between differentoffices/workspaces/buildings; and requires effective communicationabilities. In the case of temporary or permanent condition(s) thatrequire(s) accommodation(s), reasonable accommodation(s) may berequested.

Pre-employment Screenings

All offers of employment are contingent upon a background check.Some positions may have position specific requirements, such aseducation/licensure/certification verification, a physical, drugscreening, credit checks and/or transportation record review.