Campus Print and Mail Services -Director, Print & Mail Services

Hope College; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Hope College seeks a Director to lead the campus hub for printing and parcel distribution, providing strategic leadership and fiscal management for Print and Mail Services.

You will oversee mail logistics, carrier operations, and staff, while ensuring USPS compliance and efficient campus communications. This on-site role requires collaboration with Admissions, Advancement, Marketing and Administrative units.

Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, Graphic Arts, or related field.
• Experience: 3–5 years of progressive managerial experience in commercial printing, corporate/higher-ed mailing operations, or auxiliary logistics management.
• Proficient in Microsoft Office Suite.

Responsibilities

• Lead strategic operations and set quality standards for print and mail.
• Manage annual operating budgets and chargeback rates.
• Negotiate and manage vendor contracts for equipment and services.
• Recruit, train, and supervise Print and Mail Services staff.
• Oversee USPS compliance and campus mail strategy.
• Coordinate with campus units for direct mail campaigns.

Skills

Budget management

Vendor management

Leadership

Communication

MS Office

Customer service

Education

Bachelor's degree

Tools

Print Shop Pro

Brynka

USPS regulations

Job description

Campus Print and Mail Services -Director, Print & Mail Services

Position Title Campus Print and Mail Services -Director, Print & Mail Services

The Director of Campus Print and Mail Services provides strategic leadership, operational administration, and fiscal management for Hope College’s integrated print and parcel distribution hub. The Director serves as the primary subject matter expert for institutional postal compliance, vendor equipment contracts, and auxiliary technology systems. While maintaining overall departmental leadership, the Director directly owns mail logistics, carrier operations, and institutional mailing strategies, while supervising Print and Mail Services staff.

Primary Responsibilities

Departmental Leadership & Strategic Administration

• Strategic Operations: Establish operational standards, quality assurance protocols, and delivery schedules across print and mail operations to ensure high customer satisfaction for all campus constituencies.
• Fiscal & Auxiliary Management: Develop, manage, and reconcile annual operating budgets; establish internal chargeback rates for departmental billing; analyze volume metrics to drive cost recovery and efficiency.
• Vendor & Contract Management: Negotiate, evaluate, and manage multi-year service level agreements and lease contracts for production copiers, continuous-feed printers, folder-inserters, parcel tracking systems, and mailing meters.
• Personnel Management: Recruit, hire, train, evaluate, and manage Print and Mail Services staff; oversee the recruitment and onboarding model for student employees.

Mail Operations, Logistics & USPS Compliance

• USPS & Regulatory Authority: Serve as Hope College’s official liaison to the United States Postal Service ( USPS ); maintain mastery of federal postal regulations, non-profit permit requirements, Intelligent Mail Barcodes (IMb), and CASS / NPOA presort optimizations.
• Inter-Departmental Mail Strategy: Consult with Admissions, Advancement, Marketing, and Administrative units to plan, format, and execute high-volume direct mail and marketing campaigns to maximize postage discounts.
• Carrier & System Oversight: Oversee institutional relationships with shipping carriers ( UPS , FedEx, DHL , freight); manage the administrative backend of package tracking systems Brynka and student delivery routing.

Cross-Coverage & Operational Backup

• Resolve escalated customer service disputes from faculty, staff, students, or campus visitors.
• Maintain working knowledge of production print machinery Print Shop Pro and mail sorting hardware to fill in during staff absences or peak volume periods (e.g., fall move-in, commencement).

Qualifications

Required:

• Education: Bachelor’s degree in Business Administration, Operations Management, Graphic Arts, or related field required.
• Experience: 3–5 years of progressive managerial experience in commercial printing, corporate/higher-ed mailing operations, or auxiliary logistics management.
• Proficient in Microsoft Office Suite
• Leadership & Communication: Outstanding verbal and written communication skills; demonstrated ability to manage budgets, lead technical teams, and interact professionally with executive leadership and campus clients.

Preferred:

• Technical Proficiency: Advanced knowledge of USPS rules and regulations; proficiency with MIS job-ticketing software Print Shop Pro, parcel tracking systems Brynka or similar.
• Experience with business printing and mail processes desired.

Physical Demands

This position requires remaining in a stationary position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.

Pre-employment Screenings

All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.