Director, Campus Print & Mail Operations

Hope College; Holland (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Hope College in Holland, MI seeks a Director of Campus Print and Mail Services to lead strategic operations, manage budgets, and oversee mail logistics for the campus community. The role combines vendor relations, compliance with USPS regulations, and supervision of Print and Mail Services staff to deliver efficient, cost-effective service.

You will partner with Admissions, Marketing, and Administrative units to optimize direct mail campaigns, equipment contracts, and parcel tracking, ensuring

Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, Graphic Arts, or related field.
• Experience: 3–5 years of progressive managerial experience in commercial printing, corporate/higher-ed mailing operations, or auxiliary logistics management.
• Proficient in Microsoft Office Suite.
• Leadership & Communication: Outstanding verbal and written communication skills; demonstrated ability to manage budgets, lead technical teams, and interact professionally with executive leadership and campus clients.
• Technical Proficiency: Advanced knowledge of USPS rules and regulations; proficiency with MIS job-ticketing software (PrintShop Pro), parcel tracking systems (Brynka or similar).
• Experience with business printing and mail processes desired.

Responsibilities

• Strategic Operations: Establish operational standards, quality assurance protocols, and delivery schedules across print and mail operations to ensure high customer satisfaction for all campus constituencies.
• Fiscal & Auxiliary Management: Develop, manage, and reconcile annual operating budgets; establish internal chargeback rates for departmental billing; analyze volume metrics to drive cost recovery and efficiency.
• Vendor & Contract Management: Negotiate, evaluate, and manage multi-year service level agreements and lease contracts for production copiers, continuous-feed printers, folder-inserters, parcel tracking systems, and mailing meters.
• Personnel Management: Recruit, hire, train, evaluate, and manage Print and Mail Services staff; oversee the recruitment and onboarding model for student employees.
• USPS & Regulatory Authority: Serve as Hope College’s official liaison to the USPS; maintain mastery of federal postal regulations, non-profit permit requirements, Intelligent Mail Barcodes (IMb), and CASS / NPOA/ printer optimizations.
• Inter-Departmental Mail Strategy: Consult with Admissions, Advancement, Marketing, and Administrative units to plan, format, and execute high-volume direct mail and marketing campaigns to maximize postage discounts.
• Carrier & System Oversight: Oversee institutional relationships with shipping carriers (UPS, FedEx, DHL, freight); manage the administrative backend of package tracking systems (Brynka) and student delivery routing.
• Cross-Coverage: Resolve escalated customer service disputes from faculty, staff, students, or campus visitors.
• Production & Maintenance: Maintain working knowledge of production print machinery (Print Shop Pro) and mail sorting hardware to fill in during staff absences or peak volume periods (e.g., fall move-in, commencement).

Skills

Leadership

Budget management

Communication

Microsoft Office

Education

Bachelor’s degree in Business Administration, Operations Management, Graphic Arts, or related field

Tools

PrintShop Pro

Brynka

Job description

Hope College in Holland, MI seeks a Director of Campus Print and Mail Services to lead strategic operations, manage budgets, and oversee mail logistics for the campus community. The role combines vendor relations, compliance with USPS regulations, and supervision of Print and Mail Services staff to deliver efficient, cost-effective service.

You will partner with Admissions, Marketing, and Administrative units to optimize direct mail campaigns, equipment contracts, and parcel tracking, ensuring