Bookstore - Offsite Sales Coordinator
Hope College
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Job summary
Hope College Bookstore is seeking an Offsite Sales Coordinator (0.49 FTE) to drive sales, merchandising, and customer experience across its off-site venues, including athletic events and campus locations. You will develop strategies, coordinate student staff, and ensure consistent branding and service at every location.
The role requires strong merchandising sense, collaboration with campus partners, and the ability to manage multiple events with tight deadlines while delivering excellent
Qualifications
- Bachelor’s degree preferred.
- Strong interpersonal and communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with MS Word, Excel, and Google Suite.
Responsibilities
- Lead off-site sales, merchandising, and customer experience across venues.
- Plan and execute promotions and manage inventory to optimize revenue.
- Recruit, train, and schedule student staff for off-site operations.
- Collaborate with Store Director and Buyer Team to align with brand standards.
- Monitor sales performance and report KPIs to inform decisions.
Skills
Education
Tools
Job description
Bookstore - Offsite Sales Coordinator
Hourly Part Time (.1-.74 FTE)
Benefits Eligibility
Bookstore
The Offsite Sales Coordinator (0.49 FTE ) is responsiblefor leading the sales, merchandising, and customer experienceacross the Hope College Bookstore’s off-site retail locations andevents. This position oversees a variety of selling environments,including football and basketball venues, the campus hotel giftshop, vending operations, and author and Bookstore events. TheOffsite Sales Coordinator develops and executes merchandising andsales strategies that support revenue growth, strengthen the HopeCollege brand, and create an engaging and consistent customerexperience across each location. This includes determining productassortments, displays, inventory needs, pricing strategies, andopportunities to maximize sales based on each location, event, andcustomer audience. This position also coordinates and oversees thestudent team supporting off-site sales operations. Responsibilitiesinclude recruiting and training student staff, creating schedules,communicating expectations, assigning responsibilities, providingongoing coaching and support, and ensuring students are prepared todeliver excellent customer service and represent the Hope CollegeBookstore well.
- Collaborates with the Store Director, Assistant Director ofMarketing, Buyer Team, and other campus partners to developstrategies that reach specific audiences and support overall salesand revenue growth.
- Develops and executes a strategic roadmap for off-site sellinglocations, events, and initiatives, identifying opportunities foroptimization, enhancement, and growth.
- Evaluates the unique needs and opportunities of each off-sitelocation and develops strategies to maximize sales, merchandising,and the customer experience.
- Partners with team members and student staff to ensure off-siteoperations align with the overall goals and brand standards of theHope College Bookstore.
- Oversees sales operations for off-site locations and events,including football, basketball, campus hotel, vending, author andBookstore events, and other special selling opportunities.
- Measures and reports key sales performance indicators and usesdata to identify opportunities for increased revenue and improvedperformance.
- Ensures all off-site selling locations are appropriatelystocked, merchandised, and staffed to provide an exceptionalshopping experience for customers.
- Works closely with Student Supervisors to ensure appropriatestaffing, scheduling, training, and communication for all off-siteselling events and locations.
- Identifies customer needs and product opportunities andcommunicates feedback to the Buyer Team to help inform purchasingand product assortment decisions.
- Effectively manages and prioritizes multiple events, projects,and responsibilities while meeting established deadlines.
- Develops and executes sales initiatives, promotions, andmerchandising strategies designed to increase sales and engagecustomers.
- Creates and captures compelling images and content that tell astory, inspire customers, and build excitement around the HopeCollege Brand at every customer touchpoint.
- Provides hands-on support at off-site selling locations andevents to ensure an exceptional customer experience and successfulsales operation.
- Regularly evaluates off-site locations to ensure appropriateinventory levels, merchandising, signage, and presentation.
- Monitors sell-through and inventory performance and works withthe Buyer Team to identify replenishment needs, productopportunities, and adjustments to product assortment.
- Represents the Hope College Bookstore and Hope College brand ina professional, enthusiastic, and customer-focused manner at allevents and selling locations.
- Reviews sales and location performance to identifyopportunities for improvement and implements changes thatpositively impact sales, efficiency, and customersatisfaction.
- Ensures off-site selling locations are properly maintained,organized, stocked, and ready for customers.
- Supports the development of student staff by providingtraining, coaching, encouragement, and ongoing support whilemodeling and promoting exceptional customer service.
- Works closely with Student Supervisors to establish clearexpectations, provide feedback, and create a positive andproductive student work environment.
- Promotes a culture of inclusion, and belonging for all staff,students, and customers.
- Evaluates and improves processes related to off-site sales,inventory, merchandising, staffing, and purchasing.
- Identifies opportunities to improve efficiency, increaserevenue, and enhance the overall customer experience across alloff-site operations.
- Performs additional duties and responsibilities as needed tosupport the business and as directed by their leader.
- Bachelor’s degree preferred
- High Level of interpersonal skills to work well with a diversegroup of team members, customers, and suppliers.
- Driven organizational and time-management skills with abilityto multitask.
- Thrives in a fast paced environment and meets all deadlinesrequired.
- Ability to connect with different customer demographics, andbuild sales strategies to meet diverse customer needs.
- Computer skills should include: Microsoft Word, Excel, andGoogle Suite products.
This position requires remaining in a stationary position forfrequent periods of time; uses office machinery such as acomputers, printers, copy machines; Occasionally involves movingitems over 10 pounds; frequently will move between differentoffices/workspaces/buildings; and requires effective communicationabilities. In the case of temporary or permanent condition(s) thatrequire(s) accommodation(s), reasonable accommodation(s) may berequested.
All offers of employment are contingent upon a background check.Some positions may have position specific requirements, such aseducation/licensure/certification verification, a physical, drugscreening, credit checks and/or transportation record review.
2026-034SR
10/13/2026
Yes
No
Required fields are indicated with an asterisk (*).
- Resume
- Cover Letter
- References
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