Campus Parking Operations Coordinator

Lehigh University; Bethlehem (Northampton County); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Tuition benefits for employees and all

Paid leave

Job summary

Lehigh University, located in Bethlehem, PA, seeks an Administrative Coordinator for Parking Services. The role handles permit administration, payment processing, appeals review, and system maintenance to ensure accurate records and smooth operations on campus.

The successful candidate will bring strong organizational skills, customer service experience, and the ability to work with complex policies in a multi-stakeholder university environment.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• Three to five years of related work experience.
• Experience in administrative, customer service, or office coordination role.
• Confidence handling payment processing and maintaining accurate financial or account records.
• Strong attention to detail and comfort working with database or permit management systems.
• Clear, professional communication skills — in person, over the phone, and in writing.
• Ability to apply established policies consistently, including in situations involving appeals or disputes.
• Familiarity with a university or similarly complex multi-stakeholder environment is an advantage, Lehigh's campus community is diverse and busy year-round.

Responsibilities

• Administer parking permits and accounts for students, faculty, and staff — from issuance through renewal and termination
• Process payments accurately and in a timely manner, maintaining complete and up-to-date billing records
• Review and process parking appeals, applying university policy consistently and fairly across all cases
• Maintain parking and access control systems, coordinating updates and escalating technical issues as needed
• Monitor and maintain accurate parking capacity data to support operational planning and reporting
• Respond to in-person, phone, and email enquiries from the campus community with professionalism and care
• Support the reconciliation of parking accounts and assist with end-of-period financial reporting
• Liaise with campus departments, vendors, and external stakeholders on parking-related matters
• Assist with the onboarding of new permit holders, including explaining parking policies and procedures clearly
• Contribute to continuous improvement of administrative processes within the Parking Services office

Skills

Administrative coordination

Customer service

Payment processing

Attention to detail

Communication skills

Policy application

Multi-stakeholder environment

Education

High School Diploma or GED

Associates Degree preferred

Job description

Lehigh University, located in Bethlehem, PA, seeks an Administrative Coordinator for Parking Services. The role handles permit administration, payment processing, appeals review, and system maintenance to ensure accurate records and smooth operations on campus.

The successful candidate will bring strong organizational skills, customer service experience, and the ability to work with complex policies in a multi-stakeholder university environment.