Administrative Coordinator, Parking Services

PageUp People Limited; Bethlehem (Northampton County); Hybrid; USD 37,000 - 45,000; Full time

Job summary

Lehigh University is seeking an Administrative Coordinator for Parking Services in Bethlehem, PA. This full-time, nonexempt position administers permits and accounts, handles payments, and maintains billing records with accuracy and care.

You will review parking appeals, support capacity reporting, and coordinate with campus departments and vendors. Partial remote work is possible; join a busy, service-oriented team on campus.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• 3–5 years of related work experience.
• Experience in administrative, customer service, or office coordination roles.
• Ability to handle payments and maintain accurate financial records.
• Strong attention to detail and professional communication.

Responsibilities

• Administer parking permits and accounts for students, faculty, staff.
• Process payments accurately and maintain billing records.
• Review parking appeals and apply policy fairly.
• Maintain parking and access control systems and escalate issues.
• Monitor parking capacity data for planning and reporting.
• Respond to inquiries via in-person, phone, and email.
• Assist with reconciliation of parking accounts and period reporting.
• Liaise with campus departments, vendors, and external stakeholders.
• Assist onboarding of new permit holders and explain policies.
• Contribute to continuous improvement of administrative processes.

Skills

Payment processing

Customer service

Attention to detail

Communication skills

Policy application

Education

High School Diploma or GED

Associates Degree preferred

Tools

Permit management systems

Database systems

Job description

Job no: 504065
Work type: Nonexempt Staff Full-time
Location: Partial Remote, Bethlehem
Categories: Administrative Services

Lehigh University's campus runs on more than academics and the Parking Services team keeps it moving. If you're someone who finds satisfaction in well-run systems, genuinely enjoys helping people, and takes pride in accurate records and smooth processes, this Administrative Coordinator role is a strong fit.

Position Number:S73220

This position is a Grade: 7 - 37.5 with an approximate salary range of $37,190-$44,640 and is subject to change based on experience, skills and qualifications.

What You'll Be Doing

• Administer parking permits and accounts for students, faculty, and staff — from issuance through renewal and termination
• Process payments accurately and in a timely manner, maintaining complete and up-to-date billing records
• Review and process parking appeals, applying university policy consistently and fairly across all cases
• Maintain parking and access control systems, coordinating updates and escalating technical issues as needed
• Monitor and maintain accurate parking capacity data to support operational planning and reporting
• Respond to in-person, phone, and email enquiries from the campus community with professionalism and care
• Support the reconciliation of parking accounts and assist with end-of-period financial reporting
• Liaise with campus departments, vendors, and external stakeholders on parking-related matters
• Assist with the onboarding of new permit holders, including explaining parking policies and procedures clearly
• Contribute to continuous improvement of administrative processes within the Parking Services office

What You'll Bring

• High School Diploma or GED
• Associates Degree preferred
• Three to five years of related work experience
• Experience in an administrative, customer service, or office coordination role
• Confidence handling payment processing and maintaining accurate financial or account records
• Strong attention to detail and comfort working with database or permit management systems
• Clear, professional communication skills — in person, over the phone, and in writing
• The ability to apply established policies consistently, including in situations involving appeals or disputes
• Familiarity with a university or similarly complex multi-stakeholder environment is an advantage, Lehigh's campus community is diverse and busy year-round

Why Lehigh

Lehigh University brings together a close-knit campus community in Bethlehem, Pennsylvania, with the resources and reputation of a nationally recognized research university. As a staff member in Parking Services, you'll be part of the infrastructure that supports thousands of people every day. Lehigh offers a competitive benefits package that includes generous paid leave, tuition benefits for employees and eligible dependents, strong retirement contributions, and access to campus facilities and programs. The Parking Services team is a collaborative group where your contributions are visible and valued — and where consistent, quality work makes a genuine difference to the campus experience. Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission.

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist .

Special Considerations

• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor.

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Advertised: October 01, 2026 Eastern Daylight Time
Applications close: Open until filled

A comprehensive benefit package for you and those that you care about.

EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

Lehigh University is an equal opportunity employer and does not discriminate on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital or familial status, national origin (including shared ancestry), pregnancy or related conditions, race, religion, sex, sexual orientation, or veteran status. Lehigh University is committed to a culturally and intellectually diverse community and interested in candidates who seek to contribute tothe university’s mission.

Applicants have rights under Federal Employment Laws

LCA Notices of Intent to Hire H-1B/E-3 Employees

In compliance with US Department of Labor requirements and pursuant to 20 CFR 655.734, Lehigh University provides notices of intent to hire non-immigrant workers in the H-1B and E-3 visa classifications. Please note candidates have already been selected to fill the positions; the Notice of Intent to Hire is not a posting for an open position.