Campus Network & VoIP Technician

Clark University; Worcester (MA); On-site; USD 66,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Life insurance

Tuition benefits

Job summary

Clark University in Worcester, MA seeks a Network/Telecom Technician to maintain the University's communication infrastructure and support the daily operations of the ITS team. You will handle tier-2 network and end-user support across Windows, MacOS, Linux devices, VoIP systems, and AV equipment, ensuring reliable connectivity and timely responses.

You will assist in upgrades, cable plant maintenance, equipment monitoring, and documentation, collaborating with facilities and external vendors as

Qualifications

• Associate's or bachelor's degree in IT-related field or two years working in an IT Infrastructure role
• CompTIA Network+ or other network industry certifications preferred
• Experience and understanding of ethernet switch management, copper and fiber cabling infrastructure, TCP/IP, OSI model, wireless networks, VLANs, and VoIP systems. Experience with HPe/Aruba hardware preferred
• Knowledge of telecommunications technologies including hardware and software; experience operating and supporting Microsoft Teams and/or Audiocodes platforms preferred
• Excellent documentation skills and experience with Word, Excel, and knowledgebase systems required
• Ability to work independently and as part of a team; ability to set priorities and work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively
• High attention to detail and excellent customer service skills
• Knowledge and experience working with hand tools, drills, screwdrivers, wire punch tools, cable testing equipment, ladders, and basic low voltage building codes preferred
• Ability and desire to learn new network and telecommunication technologies and adapt to a changing technical landscape
• Basic understanding of InfoSec concepts preferred
• Usual and customary methods of performing the job's functions require the following physical demands: lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, fine hand dexterity, crouching, and/or crawling. Able to safely lift and position equipment weighing up to 35 pounds independently. Heavier equipment is installed using team lifts or mechanical assistance
• Ability to work early mornings, nights and weekends on an as-needed basis is required (e.g., respond to system emergencies, implement off-hour changes)

Responsibilities

• Provide tier-2 technical and end user support for network and telecommunications incidents and service requests including support for end user laptops/desktops (Windows, MacOS, Linux), mobile devices (Android, iOS), printers, home media devices, game consoles, and other home IoT devices. Also support the connectivity and operation of analog phone connections, VoIP phone systems and handsets, call routing, call groups, auto-attendants, WiFi, wired ethernet, AAA, DHCP
• Maintain the campus telecommunications cable plant including copper twisted pair and fiber optics. Coordinate repairs, modifications, and installations of the cable plant with facilities management and/or external vendors when necessary
• Maintain and monitor the ITS UPS infrastructure
• Assist network engineers in the implementation of configuration changes, equipment replacement, equipment upgrades, testing, and other infrastructure changes
• Provide network integration of voice/video/data systems including but not limited to VoIP, classroom AV, endpoints, HVAC equipment, card access control, security cameras, point of sale systems, vending machines, servers, and other applications
• Monitor all aspects of Clark's network and phone systems and proactively respond to and investigate alerts and anomalies in coordination with the team
• Maintain inventory and documentation for network and telecommunications infrastructure. Ensure that equipment locations are aligned with standards. Produce recommendations on needed changes
• Other duties as needed by the department and defined by the supervisor

Skills

Networking basics

TCP/IP & VLANs

VoIP systems

End-user support

Documentation

Team communication

HPE/Aruba hardware

Education

Associate's or Bachelor's degree in IT

Tools

HPE/Aruba

Microsoft Teams

Audiocodes

Word

Excel

Knowledgebase systems

Job description

Clark University in Worcester, MA seeks a Network/Telecom Technician to maintain the University's communication infrastructure and support the daily operations of the ITS team. You will handle tier-2 network and end-user support across Windows, MacOS, Linux devices, VoIP systems, and AV equipment, ensuring reliable connectivity and timely responses.

You will assist in upgrades, cable plant maintenance, equipment monitoring, and documentation, collaborating with facilities and external vendors as