Network Technician

Fiber Broadband; Worcester (MA); On-site; USD 66,000 - 79,000; Full time

Benefits offered by this job

Paid time off

Retirement plan

Group health and dental insurance

Life insurance

Tuition

Campus amenities

Job summary

Clark University in Worcester, MA is seeking a Network/Telecom Technician to maintain and enhance the university's communications infrastructure, including VoIP and data networks. The role emphasizes end-user support, cable plant maintenance, and collaboration with facilities and vendors.

You will assist in configuration changes, equipment upgrades and documentation to ensure reliable services. Evening/weekend coverage may be required, with a clear focus on security and performance.

Qualifications

• Associates or Bachelor's in IT-related field or 2 years in IT Infrastructure role.
• CompTIA Network+ or similar certification preferred.
• Experience with ethernet switch management, copper/fiber cabling, TCP/IP, OSI, wireless, VLANs, VoIP systems; HPE/Aruba hardware preferred.
• Knowledge of telecom tech including hardware/software; experience with Teams and Audiocodes preferred.
• Excellent documentation skills with typical Office tools.

Responsibilities

• Provide tier-2 technical and end-user support for network and telecom incidents and service requests.
• Maintain campus cabling plant (copper/fiber) and coordinate with facilities or vendors.
• Monitor ITS UPS infrastructure and assist network engineers with changes and upgrades.
• Support voice/video/data systems including VoIP, classroom AV, endpoints, and networked devices.
• Monitor network and phone systems, respond to alerts and coordinate with the team.
• Maintain inventory and documentation of network/telecom infrastructure; propose changes.

Skills

Tier-2 support

TCP/IP

VoIP systems

Wireless networks

Documentation

Team communication

Education

Associate's or Bachelor's degree in IT-related field

Tools

HPE/Aruba hardware

Microsoft Teams

Audiocodes platforms

Word

Excel

Job description

Location: Worcester, MA

Job Type: Full-time - Exempt

Basic Function: The Network/Telecom Technician is responsible for maintaining the University's communication infrastructure to ensure reliable and timely service to the Clark community. Primary responsibility for this position is to implement specific changes and daily maintenance of the University's communications infrastructure.

Major Responsibilities

• Provide tier-2 technical and end user support for network and telecommunications incidents and service requests including support for end user laptops/desktops (Windows, MacOS, Linux), mobile devices (Android, iOS), printers, home media devices, game consoles, and other home IoT devices. Also support the connectivity and operation of analog phone connections, VoIP phone systems and handsets, call routing, call groups, auto-attendants, WiFi, wired ethernet, AAA, DHCP.
• Maintain the campus telecommunications cable plant including copper twisted pair and fiber optics. Coordinate repairs, modifications, and installations of the cable plant with facilities management and/or external vendors when necessary.
• Maintain and monitor the ITS UPS infrastructure.
• Assist network engineers in the implementation of configuration changes, equipment replacement, equipment upgrades, testing, and other infrastructure changes.
• Provide network integration of voice/video/data systems including but not limited to VoIP, classroom AV, endpoints, HVAC equipment, card access control, security cameras, point of sale systems, vending machines, servers, and other applications.
• Monitor all aspects of Clark's network and phone systems and proactively respond to and investigate alerts and anomalies in coordination with the team.
• Maintain inventory and documentation for network and telecommunications infrastructure. Ensure that equipment locations are aligned with standards. Produce recommendations on needed changes.
• Other duties as needed by the department and defined by the supervisor.

Job Requirements

• Associate's or bachelor's degree in IT-related field or two years working in an IT Infrastructure role
• CompTIA Network+ or other network industry certifications preferred.
• Experience and understanding of ethernet switch management, copper and fiber cabling infrastructure, TCP/IP, OSI model, wireless networks, VLANs, and VoIP systems. Experience with HPe/Aruba hardware preferred.
• Knowledge of telecommunications technologies including hardware and software; experience operating and supporting Microsoft Teams and/or Audiocodes platforms preferred.
• Excellent documentation skills and experience with Word, Excel, and knowledgebase systems required.
• Ability to work independently and as part of a team; ability to set priorities and work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively.
• High attention to detail and excellent customer service skills.
• Knowledge and experience working with hand tools, drills, screwdrivers, wire punch tools, cable testing equipment, ladders, and basic low voltage building codes preferred.
• Ability and desire to learn new network and telecommunication technologies and adapt to a changing technical landscape.
• Basic understanding of InfoSec concepts preferred.
• Usual and customary methods of performing the job's functions require the following physical demands: lifting, carrying, pushing, and/or pulling; frequent stooping, kneeling, fine hand dexterity, crouching, and/or crawling. Able to safely lift and position equipment weighing up to 35 pounds independently. Heavier equipment is installed using team lifts or mechanical assistance.
• Ability to work early mornings, nights and weekends on an as-needed basis is required (e.g., respond to system emergencies, implement off-hour changes).

Additional Information

Expected Hiring Range: $66,000 to $79,000

Pay Transparency Disclosure:
The compensation for this position will be determined based on factors that include available budget, internal equity, and the selected candidate's qualifications, experience, education, and other job-related credentials. This range represents Clark University's good-faith estimate of the expected hiring range at the time of posting consistent with Clark's compensation philosophy and internal alignment.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include;

• paid time off
• generous retirement plan
• group health and dental insurance
• life insurance
• tuition
• along with use of many campus amenities

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.