Telecom & Network Technician I | 24x7 IT Support

University of Rochester; City of Rochester (NY); On-site; USD 37,000 - 52,000; Full time

Job summary

The University of Rochester seeks a skilled telecom and network technician to ensure continuous service for faculty, staff, students and clinicians across voice, data and video systems. You will work in a 24x7 environment, maintaining documentation and mentoring teammates in current technologies.

You will analyze, install, upgrade and troubleshoot telephony and data networks, manage cable plant, and coordinate with contractors and vendors.

Qualifications

• High School diploma or equivalent and 5 years of practical experience, including previous technical experience.
• Associate’s degree preferred.
• Or equivalent combination of education and experience.

Responsibilities

• Leads the technical support that ensures stable and continuous service for faculty, staff, students and clinicians whose business functions rely on voice, data or video services in a 24x7 environment.
• Maintains expertise in and mentors others on current telephony and network technologies.
• Analyzes, triages, designs, installs, upgrades, monitors, tests and repairs telephone, data and video systems, as well as manages cable plant, switch rooms and CER’s.
• Oversees contractors, vendors and other technicians.
• Programs telephone system features and functionality.
• Produces and updates voice and data system and process documentation.
• Diagnoses and resolves complex voice and data issues.
• Provides training to other technicians.
• Assists with developing strategies and implements process changes to support new voice, data and video technologies and infrastructure.
• Builds out new and upgrades existing telephone system infrastructure.
• Manages vendors to ensure appropriate planning, scheduling and acceptance testing.
• Completes monthly voicemail maintenance and reports daily on system health.
• Resolves voice and voicemail system emergencies and serves as escalation to technical resources working after hours in on-call rotations.
• Participates in the on-call rotation.
• Completes billing information and coordinates with peers to manage and procure inventory levels.
• Maintains cable plant documentation.
• Follows identification standards for cable connections including CER line card documentation.
• Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities.
• Other duties as assigned.

Skills

Telephony systems

Network troubleshooting

Customer service

Project management

Documentation

Education

High School diploma / equivalent

Associate’s degree preferred

Or equivalent combination of education and experience

Tools

MA 4000

NEAX 2400

9300

9500

ACD-MAT

UM8700

Cable management system certification

Job description

The University of Rochester seeks a skilled telecom and network technician to ensure continuous service for faculty, staff, students and clinicians across voice, data and video systems. You will work in a 24x7 environment, maintaining documentation and mentoring teammates in current technologies.

You will analyze, install, upgrade and troubleshoot telephony and data networks, manage cable plant, and coordinate with contractors and vendors.