Campus Leasing Assistant — Part-Time with Commission

The Nest Iowa City; Lawrence, Northern (KS, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Tailwind Group, based in Lawrence, KS, is seeking a part-time Community Assistant for The Landing Lawrence. You will generate new leases, conduct tours, and provide exceptional customer service to residents and prospects while supporting daily office operations.

The role requires rotating nights and weekends during turnover periods, a 12.00 USD per hour base with commission potential, and in-office presence.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Current enrollment at local university and status as a current/future resident highly preferred.

Responsibilities

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal and take pride in the property grounds, amenities, and common areas. Regularly walk and maintain the tour path, model unit, and amenity spaces.
• Serve as the first point of contact for prospective residents and community inquiries.
• Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
• Maintain consistent follow-up communication with prospects via phone, text, and email within property management systems to maximize conversions.
• Drive leasing traffic through on-campus outreach and peer networking.
• Participate in the planning and execution of resident events, move-ins, and community activities.
• Support lockouts for residents after hours, when assigned.
• Act as a property ambassador both on and off campus, promoting the community in a positive and professional manner.
• Provide first-level support and resolution for prospects, residents, and guarantors.
• Clean the model unit, clubhouse, and other amenity spaces as assigned.
• Process, organize, and distribute resident packages as assigned.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Assist in the annual unit turnover and help execute move-in/move-out procedures.
• Work the entirety of the turnover period, including nights and weekends as scheduled.
• Open and close the office, clubhouse, and model unit as assigned, following property standards and procedures.
• Maintain a professional appearance and adhere to the company dress code at all times.

Skills

Customer service

Leasing

Tours

Communication

Teamwork

Professionalism

Education

High school diploma

Tools

Entrata

Job description

Tailwind Group, based in Lawrence, KS, is seeking a part-time Community Assistant for The Landing Lawrence. You will generate new leases, conduct tours, and provide exceptional customer service to residents and prospects while supporting daily office operations.

The role requires rotating nights and weekends during turnover periods, a 12.00 USD per hour base with commission potential, and in-office presence.