Campus Lab IT Support Specialist

Lamar University; Beaumont (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance

State of Texas Retirement plans

Tuition covered at 100% for employees,

Job summary

Lamar University in Beaumont, TX seeks a IT Support Technician to help run campus lab computing and print facilities. You will install, deploy, upgrade, and maintain software and hardware related to computing labs, and monitor student employees aiding customers.

Responsibilities include real-time assistance to faculty during classes, troubleshooting equipment, and researching solutions to improve service efficiency and reduce costs. Ability to adapt to technology changes is essential.

Qualifications

• Associate degree in information technology, computer science, or related field (2 years of education = 1 year of formal education).
• 2 years of technical and customer-focused experience. Working knowledge of Windows, Mac OS, Microsoft Office, and printers in classroom and lab environments.

Responsibilities

• Install, diagnose, maintain, and repair software and hardware in classrooms and labs.
• Provide real-time technical support for faculty during classroom and lab sessions.
• Troubleshoot and diagnose basic problems with equipment in classrooms and labs; perform minor maintenance.
• Research, evaluate, and recommend solutions to increase efficiency and reduce cost.
• Escalate incidents to Tier 2 support using standard procedures.
• Follow up with customers to ensure resolution of work orders, provide feedback to IT teams.
• Collaborate with the team to improve classroom and lab procedures and operations.

Skills

Technical support

Customer service

Windows & Mac OS

Printer knowledge

Problem solving

Education

Associate degree in information technology, computer science, or related field

Job description

Lamar University in Beaumont, TX seeks a IT Support Technician to help run campus lab computing and print facilities. You will install, deploy, upgrade, and maintain software and hardware related to computing labs, and monitor student employees aiding customers.

Responsibilities include real-time assistance to faculty during classes, troubleshooting equipment, and researching solutions to improve service efficiency and reduce costs. Ability to adapt to technology changes is essential.