Open Labs Tech Support Specialist

southtexascollege; McAllen (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

South Texas College seeks an Open Labs Customer Service Technician to support the open computer labs and patrons with daily use of computers, software, and resources. The role assists department staff with day-to-day activities and delivers exceptional customer service.

Responsibilities include helping patrons with MS Office, Jagnet, Blackboard, Wi-Fi configurations, printing, scanning, and college applications, along with enforcing lab rules and routines. Evening/weekend hours may be required.

Qualifications

• College Certificate with a minimum of 30 college hours.
• At least 6 months of customer service experience preferred.

Responsibilities

• Respond to inquiries and provide general information and assistance.
• Conduct routine walkthroughs of open lab areas and maintain clean, safe service areas.
• Enforce lab rules and guidelines.
• Assist patrons with MS Office, Jagnet, Blackboard, Wi-Fi, printing, and college applications.
• Provide coverage in assigned labs and support makerspace technologies.
• Participate in trainings and support marketing department services.

Skills

Customer service

Communication skills

Microsoft Office

Windows OS

Team player

Evenings/weekends availability

Education

College Certificate (minimum 30 college hours)

Tools

Banner

Job description

South Texas College seeks an Open Labs Customer Service Technician to support the open computer labs and patrons with daily use of computers, software, and resources. The role assists department staff with day-to-day activities and delivers exceptional customer service.

Responsibilities include helping patrons with MS Office, Jagnet, Blackboard, Wi-Fi configurations, printing, scanning, and college applications, along with enforcing lab rules and routines. Evening/weekend hours may be required.