Campus IT Systems Admin & Help Desk Specialist

Hannibal-LaGrange University; Hannibal (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Hannibal-LaGrange University is seeking a Systems Administrator / Help Desk Specialist to provide first- and second-level support for faculty, staff, and students, and to maintain core IT systems’ reliability and security. The role emphasizes customer-focused technology support, end-user education, endpoint management, and day-to-day campus IT operations in the Computer Services department.

Work includes managing user accounts, backups, AV support, basic network tasks, and documentation, with 40

Qualifications

• Bachelor’s degree is preferred; relevant certifications or experience may be considered.
• Two or more years in end-user support/help desk with exposure to systems administration tasks such as account management, patching, backups, server or cloud administration.
• Equivalent combinations of education, training and experience may be considered.

Responsibilities

• Provide front-line technical support via phone, email, ticketing system, and in-person; prioritize, track, and resolve requests; troubleshoot hardware/software and connectivity issues.
• Support classroom and campus audio/visual technology and event setup as needed.
• Document service requests and solutions; maintain knowledge base articles and procedures.
• Administer user accounts and access; provision/deprovision accounts; assist with servers/core services maintenance.
• Support backups and recovery processes; check job status and assist with restores.
• Support endpoint management tasks (OS updates, antivirus/EDR, encryption, software deployment, device compliance).
• Assist with basic network administration (switches, wireless, DHCP/DNS, VPN) and coordinate with vendors for advanced issues; manage inventory and asset lifecycle.

Skills

Windows & macOS

Active Directory / M365

Networking basics

End-user support

Customer service

Documentation

PowerShell

Security best practices

Asset management

Physical workstation handling

Education

Bachelor’s degree in computer-related field

Job description

Hannibal-LaGrange University is seeking a Systems Administrator / Help Desk Specialist to provide first- and second-level support for faculty, staff, and students, and to maintain core IT systems’ reliability and security. The role emphasizes customer-focused technology support, end-user education, endpoint management, and day-to-day campus IT operations in the Computer Services department.

Work includes managing user accounts, backups, AV support, basic network tasks, and documentation, with 40