Campus IT Helpdesk Specialist

LaGrange College; LaGrange (GA); On-site; USD 40,000 - 54,000; Full time

Job summary

LaGrange College in LaGrange, GA seeks a Helpdesk Technician to provide essential hardware and software support for faculty, staff, and students. You will manage the helpdesk system, diagnose issues, and assist with installing and upgrading end-user equipment.

The IT team values collaboration, knowledge sharing, and ongoing learning. You will document solutions, train users, and work with IT to ensure campus technology runs smoothly during events and daily operations.

Qualifications

• Proven ability to work in collaborative cross-functional teams.
• Experience in helpdesk and customer service environments.
• Preferred experience in college or university settings.

Responsibilities

• Handle helpdesk operations and provide in-person, email, or remote support.
• Manage account provisioning/deprovisioning and license monitoring.
• Coordinate with IT and events teams for campus events and campus-wide IT needs.

Skills

Windows OS

macOS

Mobile devices

Active Directory

Microsoft 365/Azure

Networking

Cable termination

AV systems

Interpersonal skills

Team collaboration

Education

Google IT Support Professional Certificate

Job description

LaGrange College in LaGrange, GA seeks a Helpdesk Technician to provide essential hardware and software support for faculty, staff, and students. You will manage the helpdesk system, diagnose issues, and assist with installing and upgrading end-user equipment.

The IT team values collaboration, knowledge sharing, and ongoing learning. You will document solutions, train users, and work with IT to ensure campus technology runs smoothly during events and daily operations.