Systems Administrator / Help Desk Specialist

Hannibal-LaGrange University; Hannibal (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Hannibal-LaGrange University is seeking a Systems Administrator / Help Desk Specialist to provide first- and second-level support for faculty, staff, and students, and to maintain core IT systems’ reliability and security. The role emphasizes customer-focused technology support, end-user education, endpoint management, and day-to-day campus IT operations in the Computer Services department.

Work includes managing user accounts, backups, AV support, basic network tasks, and documentation, with 40

Qualifications

• Bachelor’s degree is preferred; relevant certifications or experience may be considered.
• Two or more years in end-user support/help desk with exposure to systems administration tasks such as account management, patching, backups, server or cloud administration.
• Equivalent combinations of education, training and experience may be considered.

Responsibilities

• Provide front-line technical support via phone, email, ticketing system, and in-person; prioritize, track, and resolve requests; troubleshoot hardware/software and connectivity issues.
• Support classroom and campus audio/visual technology and event setup as needed.
• Document service requests and solutions; maintain knowledge base articles and procedures.
• Administer user accounts and access; provision/deprovision accounts; assist with servers/core services maintenance.
• Support backups and recovery processes; check job status and assist with restores.
• Support endpoint management tasks (OS updates, antivirus/EDR, encryption, software deployment, device compliance).
• Assist with basic network administration (switches, wireless, DHCP/DNS, VPN) and coordinate with vendors for advanced issues; manage inventory and asset lifecycle.

Skills

Windows & macOS

Active Directory / M365

Networking basics

End-user support

Customer service

Documentation

PowerShell

Security best practices

Asset management

Physical workstation handling

Education

Bachelor’s degree in computer-related field

Job description

Position Number: 1.3.4.4 Date: 05/21/2026

Position Title: Systems Administrator / Help Desk Specialist

Department: Computer Services Division: Business and Finance

Number of hours per week for which this position is budgeted: 40

Number of months per year for which this position is budgeted: 12

Reports to: Director of Computer Services FLSA Status: Non-Exempt

POSITION SUMMARY

The Systems Administrator / Help Desk Specialist provides first- and second-level technical support to faculty, staff, and students while also supporting the reliability and security of core IT systems. This role emphasizes customer service‑focused technology support, end‑user education, workstation and peripheral support, account administration, endpoint management, and day‑to‑day administration of campus systems and services in support of the mission of Hannibal-LaGrange University.

Employee must possess a vibrant, personal Christian faith including a clear testimony of Christian conversion and be actively involved in an evangelical, preferably Southern Baptist, church.

DUTIES AND RESPONSIBILITIES

• Provide front-line technical support via phone, email, ticketing system, and in person; prioritize, track, and resolve requests in accordance with service expectations. Troubleshoot and resolve hardware, software, printing, account, and connectivity issues; upgrade complex issues as needed and communicate status and next steps to end users. Install, configure, and maintain desktops, laptops, printers, and peripherals; deploy and support standard images and approved software.
• Support classroom and campus audio/visual technology, including in‑class assistance and coordination of equipment setup for events as needed.
• Document service requests and solutions; maintain and contribute to shared knowledge base articles, procedures, and system documentation.
• Administer user accounts and access (e.g., directory services, email, MFA, and application permissions); provision, modify, and deprovision accounts in accordance with policy. Assist with administration of servers and core services (on‑premises and/or cloud) including routine maintenance, patching, and basic performance monitoring.
• Support backups and recovery processes by checking job status, investigating failures, and assisting with restore requests as directed.
• Support endpoint management tasks (e.g., OS updates, antivirus/EDR, encryption, software deployment, and device compliance) to help ensure secure and consistent configurations.
• Assist with basic network administration and troubleshooting (switches, wireless, DHCP/DNS, VPN) and coordinate with vendors or senior IT staff for advanced issues. Assist with inventory tracking, purchasing research, asset lifecycle activities, campus events, and other IT support tasks as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of Windows operating systems and common productivity software; ability to support both Windows and macOS endpoints as applicable.
• Working understanding of networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) in a managed campus environment.
• Strong troubleshooting and customer service skills with the ability to communicate clearly with non‑technical users; consistent attention to documentation and follow‑through. Ability to manage multiple tasks, work independently, and collaborate effectively with others; demonstrated ownership of issues through resolution.
• Experience or familiarity with directory and identity management (e.g., Active Directory and/or Microsoft 365 administration) including account provisioning and group/permission management.
• Familiarity with endpoint management and deployment tools (e.g., imaging, MDM, software deployment, patch management) and basic hardware lifecycle processes.
• Awareness of security best practices (least privilege, MFA, phishing awareness, vulnerability/patch hygiene) and ability to follow IT policies and compliance requirements. Basic scripting/automation skills (e.g., PowerShell) and ability to learn new systems quickly are a plus.
• Ability to lift and carry equipment up to 25 pounds and work under desks or in confined spaces.
• Commitment to the mission and values of Hannibal‑LaGrange University.

EDUCATION, EXPERIENCE, AND TRAINING

• Bachelor’s degree in a computer‑related field preferred; relevant certifications or equivalent experience may be considered.
• Two (2) or more years of experience in end‑user support/help desk, with demonstrated exposure to systems administration tasks (account management, patching, backups, server or cloud administration).
• Equivalent combinations of education, training, and experience may be considered.

Disclaimer

* This job description is not intended to be all‑inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. HLGU reserves the right to revise or change job duties, required skills, or qualifications as the need arises. This job description does not constitute a written or implied contract of employment. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.