Campus IT Support Technician (Desktop & AV)

Belmont College; St. Clairsville (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Belmont College is seeking a Desktop Support Technician to deliver tier-1 and tier-2 technical assistance across campus under the IT Director. You will ensure desktop hardware/software, account access, and classroom AV operate reliably to support daily administrative, instructional, and student success activities.

The role requires knowledge of desktop maintenance, user administration, telephony, and classroom presentation tech, with collaboration across staff, faculty, students, and vendors to

Qualifications

• Requires working knowledge of desktop hardware/software maintenance and user account administration.
• Experience with Windows OS, MacOS, and enterprise VOIP systems.
• Familiarity with Canvas LMS and campus portals (e.g., MyBelmont Campus Portal).

Responsibilities

• Provide front-line and second-line support for desktop computers, laptops, and peripherals across campus.
• Install and update operating systems and productivity software suites.
• Assist staff, faculty, and students with end-user issues and platform navigation (Canvas, MyBelmont Campus Portal, Outlook).
• Perform user identity and access management including password resets.
• Issue and print college ID badges.
• Configure and troubleshoot VOIP telephony systems and extensions.
• Liaise with print vendor for printing infrastructure support.
• Provide on-site support for classroom AV technology and displays.
• Maintain documentation of requests, hardware inventory, and configurations.
• Support Windows Server and Azure directory services.

Skills

Windows OS

MacOS

Office Suite

VOIP systems

Customer service

Communication

Education

Associate degree in Computer Information Systems or related field

CompTIA A+/Network+ certifications

Tools

Canvas LMS

Active Directory

Azure

Windows Server

Office 365

Job description

Belmont College is seeking a Desktop Support Technician to deliver tier-1 and tier-2 technical assistance across campus under the IT Director. You will ensure desktop hardware/software, account access, and classroom AV operate reliably to support daily administrative, instructional, and student success activities.

The role requires knowledge of desktop maintenance, user administration, telephony, and classroom presentation tech, with collaboration across staff, faculty, students, and vendors to