Hybrid IT Support Specialist II – Networking & Training

University of Kentucky; Princeton (KY); Hybrid; USD 27,000 - 43,000; Full time

Job summary

The University of Kentucky seeks a Computer Support Specialist II to provide frontline IT support for Cooperative Extension Service offices across western Kentucky. Based at the Princeton Research and Education Center, you will troubleshoot desktop, server, and network issues, deliver user training, and assist with cybersecurity practices while supporting daily operations.

You’ll travel regularly to field offices, collaborate with regional IT teams, and contribute to long-term technology

Qualifications

• BS degree required.
• Minimum 1 year related experience.
• Hybrid work arrangement possible.

Responsibilities

• Provide desktop, server, network, and technology support for assigned Cooperative Extension Service offices.
• Troubleshoot hardware, software, connectivity, and system issues while delivering responsive customer service.
• Consult with Extension personnel on technology purchases, equipment selection, and IT planning.
• Support the deployment, maintenance, and security of university technology resources.
• Provide basic user training on operating systems, software applications, and supported technologies.
• Assist Extension personnel with secure computing practices and technology-related risk mitigation.
• Collaborate with regional and statewide IT support teams to share knowledge, resolve complex problems, and improve service delivery.
• Travel regularly to supported offices to provide onsite assistance and technology support.

Skills

Hardware knowledge

Software knowledge

Networking

Customer service

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree

Tools

Windows OS

Mac OS

Office Suite

Job description

The University of Kentucky seeks a Computer Support Specialist II to provide frontline IT support for Cooperative Extension Service offices across western Kentucky. Based at the Princeton Research and Education Center, you will troubleshoot desktop, server, and network issues, deliver user training, and assist with cybersecurity practices while supporting daily operations.

You’ll travel regularly to field offices, collaborate with regional IT teams, and contribute to long-term technology