IT Support Specialist I

Kentucky Community and Technical College System; Hopkinsville (KY); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Exceptional health care and dental

Tuition reimbursement/waiver

403(b) retirement plan with employer 1

Vacation/Sick Time

Paid holidays

Work-Life Balance

Institutional closing pay

Employee Assistance Program

Job summary

Hopkinsville Community College seeks an IT Support Specialist I to deliver high-quality IT services on campus in Hopkinsville, Kentucky. The role focuses on desktop, phone, and software support for faculty, staff, and guests, with emphasis on hardware repair, AV setups, and user account assistance.

Preferred qualifications include a Bachelor’s in IT or related field, A+ certification, Cisco experience, and strong communication and teamwork skills.

Qualifications

• Bachelor degree in Information Technology or related field and two years related work experience or equivalent.
• A+ certification, Cisco experience, and Active Directory knowledge are preferred.
• Excellent organization, communication, and customer service skills required.

Responsibilities

• Provide desktop, phone and software support to faculty, staff, and guests.
• Maintain and repair computer hardware, peripheral devices, multimedia, and software.
• Assist with equipment installations, inventory, and documentation.
• Provide timely support to end users contacting the IT Help Desk; assist with password changes and MFA setup.
• Troubleshoot and repair hardware including computers, printers, and projectors.
• Utilize SCCM to push upgrades and software over the network.

Skills

A+ certification

Cisco experience

Active Directory knowledge

Customer service skills

Education

Bachelor degree in Information Technology or related field

Two years related work experience

Tools

SCCM

Active Directory

Job description

Title: IT Support Specialist I

Salary Range:$3,162 per month

Contract Term Length:12 Months

Standard Hours:37.5 hours per week

Work Location:On-Site

FLSA Status: Non-Exempt

College: Hopkinsville Community College

Campus Location: Hopkinsville Community College

Department: Business Affairs

Total Rewards

Hopkinsville Community College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The primary purpose of the IT Support Specialist I is to provide high quality information technology services at Hopkinsville Community College campuses.

Job Duties

1. Provide desktop, phone and software support to faculty, staff, and guests. Maintain and repair computer hardware, peripheral, multimedia, and software. Assist with equipment installations, inventory, and documentation.
2. Provide timely support to end users contacting the IT Help Desk. Typical support issues include network access and network-based user resources. Provide user account support including password changes and Multi Factor Authentication setup and troubleshooting.
3. Troubleshoot and repair hardware including computers, peripherals, projectors and printers.
4. Perform installation, troubleshooting, maintenance, and upgrades for local, network or internet-based software. Utilize System Center Configuration Manager (SCCM) to push upgrades and software over the network. Attend monthly SCCM meetings.
5. Provide audio-video support for campus events, including any needed setups.
6. Other duties as assigned by supervisor.

Minimum Qualifications

• 1. Bachelor degree (Information Technology or related field), and two years related work experience, or equivalent.
• 2. A+ certification, Cisco experience, Active Directory knowledge desired.
• 3. Excellent organization, communication, and customer service skills.
• 4. Ability to communicate with variety of employees and students and be able to work as a viable team member in an enterprise network environment.
• 5. Be able to lift 25 pounds, climb ladders, and work in confined spaces.

Preferred Qualifications

Additional Skills Requested

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.