Campus IT Support Specialist: Classroom & User Help

Mitchell Hamline School of Law; Saint Paul (MN); In loco; USD 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

Mitchell Hamline School of Law seeks a Technology Support Specialist to provide frontline IT assistance to students, faculty and staff. You will troubleshoot hardware, software, connectivity, and peripheral issues, install and maintain computers, and support classroom and shared-space technology.

Collaborating with Information Technology Services, you will document requests, escalate complex problems, follow security practices, and help ensure reliable access to technology for teaching, learning

Competenze

• Associate degree in information technology, computer science, or related field, or an equivalent combination of education and relevant experience.
• 1–3 years of experience providing computer hardware, software, or end-user technical support.
• Experience troubleshooting computers, peripherals, and common business software applications.
• Demonstrated customer service and problem-solving skills.
• Preferred: IT service management or ticketing systems; CompTIA A+, Microsoft, or comparable certification.
• Experience supporting classroom technology, shared work stations, or multimedia equipment.

Mansioni

• Provide timely, effective technical assistance for hardware, software, peripherals, and related technology issues.
• Diagnose and resolve routine workstation, application, connectivity, printing, and account access problems.
• Respond to support requests in person, remotely, and through established service channels.
• Document service requests, troubleshooting steps, and resolutions in the school’s support system.
• Provide basic guidance to users on supported hardware and software.
• Install, configure, maintain, and troubleshoot computers and peripherals; support classroom tech and shared equipment.

Conoscenze

Customer service

Troubleshooting

Windows/macOS

Communication

Organization

Formazione

Associate degree in IT / related field

Strumenti

IT ticketing systems

MacOS support

Descrizione del lavoro

Mitchell Hamline School of Law seeks a Technology Support Specialist to provide frontline IT assistance to students, faculty and staff. You will troubleshoot hardware, software, connectivity, and peripheral issues, install and maintain computers, and support classroom and shared-space technology.

Collaborating with Information Technology Services, you will document requests, escalate complex problems, follow security practices, and help ensure reliable access to technology for teaching, learning