PC Support & Onboarding Specialist

Santa Clara University; Santa Clara (CA); On-site; USD 39,000 - 46,000; Full time

Job summary

Santa Clara University is seeking a PC Support Specialist for the School of Law to deliver comprehensive computer support to faculty and staff and assist with technology initiatives. You will provide Tier 1 support, onboard new faculty and staff, and help manage student staff in a fast-paced academic environment.

The role emphasizes collaboration with law school leadership to ensure reliable technology, secure systems, and effective classroom and research technology support.

Qualifications

• Strong analytical and problem-solving abilities for complex IT issues.
• Proven troubleshooting skills in a fast-paced academic environment.
• Excellent communication and collaboration with faculty, staff, and students.

Responsibilities

• Provide Tier 1 technical support for faculty, staff, and students and manage onboarding of new users.
• Develop and enforce technology guidelines and procedures to ensure reliability and security.
• Supervise Law Technology Support student staff and assist with training and policy development.

Skills

Analytical skills

Troubleshooting

Communication skills

Leadership

Education

Bachelor's degree preferred

1-2 years IT administration/education experience preferred

Tools

Video editing software

Job description

Santa Clara University is seeking a PC Support Specialist for the School of Law to deliver comprehensive computer support to faculty and staff and assist with technology initiatives. You will provide Tier 1 support, onboard new faculty and staff, and help manage student staff in a fast-paced academic environment.

The role emphasizes collaboration with law school leadership to ensure reliable technology, secure systems, and effective classroom and research technology support.