Law Tech Support Specialist — Onboarding & Classroom IT

Santa-Clara-University; Palo Alto (CA); On-site; USD 39,000 - 46,000; Full time

Job summary

Santa Clara University’s School of Law seeks a PC Support Specialist to provide Tier 1 technical support for faculty, staff, and students, handling desktops, software, and academic technology solutions. You will manage onboarding and training for new faculty and staff, ensuring they are proficient with available technology resources.

Additionally, you will assist with exam technology, maintain knowledge articles, and collaborate on technology policies, procedures, and classroom support programs

Qualifications

• Bachelor's degree preferred and 1–2 years of relevant experience in administration and education.
• Familiarity with IT service management best practices.

Responsibilities

• Provide Tier 1 technical support to faculty, staff, and students.
• Manage onboarding and training for new faculty and staff on technology services.
• Assist with exam technology and support during exams.
• Collaborate with Law Enrollment, Finance, and Administration on onboarding policies.
• Develop onboarding materials and knowledge base.

Skills

Analytical skills

Troubleshooting

Communication skills

Leadership

Organizational skills

Education

Bachelor's degree preferred

1-2 years relevant experience

Job description

Santa Clara University’s School of Law seeks a PC Support Specialist to provide Tier 1 technical support for faculty, staff, and students, handling desktops, software, and academic technology solutions. You will manage onboarding and training for new faculty and staff, ensuring they are proficient with available technology resources.

Additionally, you will assist with exam technology, maintain knowledge articles, and collaborate on technology policies, procedures, and classroom support programs